Customer Service Associate - Warranty

Post-Sales Support Specialist The post-sales support specialist is responsible for providing high-level support to KCD's customer base for all post-sales.Essential Job Functions Evaluates and processes all customer warranty claims including photo and BOL researchRegularly identify repetitive warranty claimsProvide regular reporting to upper management on trends in warranty requestsWork with KCD's third party broker to research and file freight claimsCollaborate with Accounting and Account Specialists on any post-billing issuesManage the back-order process and collaborate with various Operation department heads on scheduling shipmentsAssist Account Specialists with any escalated or complex issuesIdentify areas of process improvement in all post-sales processesWorks intimately with inventory control to stay abreast of any fluctuations or discrepanciesMaintain SLAs for warranties and backordersQualifications The ability to effectively set and manage multiple priorities as well as strong time-management skillsExcellent communication and interpersonal skillsExceptional customer service skills; good listener, excellent follow-up and follow through and willing to support and help othersDiligent, efficient, motivated, extremely well organized and proactiveA positive can-do! attitudeAnalytical mindset when facing complex issues1-3 successful years in a customer facing roleThe above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position