Customer Success Specialist

If you’re the kind of professional who takes pride in delivering a seamless customer experience—and you know the details matter just as much as the conversation—this opportunity is worth your attention. A growing insurance organization in West Des Moines is seeking a Customer Success Specialist to support new business operations and serve as a trusted point of contact for agents.What You’ll Do:Provide prompt, professional responses to incoming customer inquiries related to new business servicesGuide clients through policy questions, account updates, and service-related needsAccurately enter and maintain customer data across internal systemsUtilize CRM and internal tools to document interactions and track follow-upsReview new business submissions, identify discrepancies, and support processing effortsCommunicate effectively with both customers and internal teams via phone and emailIf you are someone who thrives in a structured but fast-paced environment, please apply to this role today! 515.706.4974 or apply through our Robert Half website.What We’re Looking For:1+ year of customer service or client support experienceStrong communication skills with a polished, professional approachHigh attention to detail and accuracy in data entryAbility to quickly learn new systems and work independentlyExperience in a fast-paced, inbound call environmentFamiliarity with CRM or business systemsInsurance, financial services, or benefits experience preferredIf you are someone who thrives in a structured but fast-paced environment, please apply to this role today! 515.706.4974 or apply through our Robert Half website.TalentMatch®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.