Communications Technician

Position Title: Communications Technician (Installation and Repair/Special Service combination) $21.63 to $36.06 hourly DOEComprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paidsick leave and paid time off, parental leave, quarterly performance bonus, training, career growth andeducation reimbursement programs. At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We aredelivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved bymainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and providecustomers and communities with refreshingly great experiences. We emphasize our values in all our interactions: Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We putourselves in their shoes and give them our full attention. Empowering You: We empower our customers to choose the products that best meet their needs, andwe support our employees to implement solutions that elevate the experiences of our customers andcoworkers. Innovation and Improvement: We always look for ways to make the experiences of our customers –and each other – better. Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as acorporation. Job SummaryThe primary job responsibilities of the Communications Technician are to engage and develop customerrelationships and provide solutions to our customers through our products and services. All ouremployees are ambassadors of Ziply Fiber within our communities. Essential Duties and Responsibilities:The Essential Duties and Responsibilities listed below are a range of duties performed by the employeeand not intended to reflect all duties performed. Install and service both voice and data services – DSL, TDM and VoIP, FTTH Identify and repair outside plant issues. Engage contract outside plant specialists, as necessary. Install and maintain inside wire for residential/business broadband (HSI/Video) service. Install an array of wireless home (Wi-Fi) networking equipment for both residential and business customers. Use and understand automated dispatch system (i.e., handheld smart phones), read, and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment. Participate in the company lead generation program through the promotion and sale of additional Ziply Fiber products and services during customer interaction process. Communicate effectively and accurately on customer issues to eliminate repeat trouble calls. Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow through on assignments in a timely manner. Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables. Read and interpret Outside Plant drawings. Navigate web, set up business/residential computer(s) and demonstrate web-based services. Effectively use Ziply Fiber’s internal programs and dispatch programs to complete assignments. Support, install, and repair company products and services. Responsible for promoting and selling the company’s products and services and participating in the company’s sales referral programs during their working hours. Understand and demonstrate basic telephone/broadband technology. Utilize test equipment to install products and isolate trouble effectively. Must be computer literate and understand various operating systems, including PCs and tablets. Understand Internet connectivity as it pertains to the Internet of Things (IoT) Demonstrate a working knowledge of TCP/IP Qualifications: High school diploma or equivalent is required, technical or college degree a plus. Two (2) to Five (5) years of experience in telecommunications installation and maintenance is required with an additional 5 years in Special Services and/or construction. Must possess and maintain a valid State Driver's License and satisfactory driving record. Must complete Pole Climbing Certification (Individual cannot exceed 275 lbs.). Must complete company provided training and provide ability to complete full installs for high speed Internet and voice services. Additional equipment certification/licensing/experience is a plus but not required (i.e., DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.). Understanding of telephony and data networking required. Understand different PC operating systems and be able to learn applications quickly. Must have knowledge of the following Internet Protocol attributes: FundamentalsBehaviorsCurrent technologiesNetwork troubleshooting diagnosis. • Telecommunications wiring color-code competency is highly desired. • Must have a working knowledge of Wi-Fi (802.11) to setup and provision services. • Must have a working knowledge of Ethernet (802.3) Knowledge, Skills, and Abilities: Ability to work nights and weekends or on-call rotations. Ability to travel and stay overnight when servicing remote locations. Ability to remain calm in high stress situations and demonstrate good judgment. Basic keyboard and software skills. Simple to complex mathematics skills. Active listening, decision-making, and problem-solving skills. Ability to maintain strong communication with customers with different personalities. Ability to communicate effectively verbally and through written communication. Ability to read and understand road maps, discern street signs, and address numbers. Ability to maintain a professional manner always and appearance. Ability to operate equipment to perform the essentials functions of the job (i.e., handheld devices, splicing tools, test equipment, computer/laptop, phone, and company vehicle.) Ability to drive on behalf of the company in a safe and responsible manner. Ideal candidate will have splicing skills in both copper and fiber environments. Physical RequirementsThe physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodation may be made toenable individuals with disabilities to perform the essential functions. Communications Technician work involves driving a motor vehicle and must be able to perform all functionsof operating a motor vehicle regularly and safely. Essential and marginal functions may require maintainingphysical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time andregularly position oneself (e.g., bend, twist, reach, grasp, push, pull) and frequently handle, lift, and carryobjects over 50 lbs. Ability to climb and work from ladders. Work EnvironmentThe Communications Technician will frequently work in extreme temperatures and heights over 15 feet.They will occasionally work in confined spaces (i.e., attics, crawl spaces, manholes, trenches), andmoderate to high noise levels. Except where appropriate and conducive to accomplishing the goals andobjectives of a particular task (such as in an emergency) the Communication Technician will work in a well litarea that is ventilated and is as physically and psychologically innocuous as possible under theconditions which exist at a particular time. Diverse Workforce / EEO:Ziply Fiber recognizes and strongly supports the benefits of a diverse workforce and strives to provide aculture that recognizes the unique contributions of each of our employees. Ziply Fiber requires a drug test,background check, employment, and education verification as conditions of employment. Ziply Fiber is anequal opportunity employer and will consider all qualified candidates regardless of race, color, religion,national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a nonjob-related handicap or disability, or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber mayrequire a pre-employment drug screening. Ziply Fiber is a drug free workplace. The statements in this document are intended to describe the general nature and level of work performedby individuals assigned to the classification. They are not intended to be construed as an exhaustive list ofall responsibilities, duties, and skills required of personnel so classified. This document in no way constitutesa contract of employment. Ziply Fiber reserves the right to modify job descriptions, policies, or any otherprocedural documents at any time, for any reason without prior notice. Job Type: Full-time Pay: $21.63 - $36.06 per hour Expected hours: No more than 50 per week Benefits: 401(k) Company truck Dental insurance Fuel card Health insurance On-the-job training Paid time off Paid training Referral program Vision insurance Schedule: 10 hour shift 8 hour shift Day shift Extended hours Overtime Experience: Cable Splicing: 5 years (Required) Ability to Relocate: Aberdeen, ID: Relocate before starting work (Required) Work Location: On the road