Veterinary Customer Care Specialist for Marlboro and Aberdeen

Job Description Veterinary Customer Care Specialist: Full-time Position.The Veterinary Customer Care Specialist primary duty is interacting with clients and coordinating communication between doctors, assistants and the clients. Essential duties and responsibilities: • Provide top-notch customer service. • Being attentive to client and pet needs. • Identify and work compassionately with clients in various emotional states. • Work patiently with distressed, frustrated or disgruntled clients. • Answer and triage phone calls from clients. • Schedule appointments and schedule procedures. • Check-in clients. Pharmacy • Monitor client flow from check-in to discharge. • Monitor schedule and flow. • Client medical call backs. • Managing record requests between other hospitals and specialty practices. • Fill prescriptions. • Discharge patients. • Client education. • Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary. Assist Doctor and Technicians as needed• Process payment transactions. • Maintain proper documentation in the electronic medical record. • Relay appropriate information to/from clients to doctors and/or management.Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program. WILLING TO TRAIN. • Must be able to safely lift 30 pounds. • Basic math and writing skills. Other: Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is ex pected. Must work weekends and both locations - Marlboro and Aberdeen. Flex role to support staff as needed with Dog Daycare. Company DescriptionMarlboro Village Veterinary Hospital is a compassionate, full-service veterinary practice dedicated to providing high-quality medical care and exceptional client service. Located in the Aberdeen/Marlboro Village area, our hospital offers comprehensive wellness care, sick visits, diagnostics, and advanced services in a welcoming, team-oriented environment.We pride ourselves on building lasting relationships with our clients and their pets through clear communication, empathy, and personalized care. Our team is made up of dedicated veterinarians, technicians, and support staff who value collaboration, professionalism, and a positive workplace culture.As part of our growing practice, we also work closely with The Bark Park Dog Daycare, allowing us to support pets beyond the exam room and strengthen our connection with the community we serve.We are seeking a Veterinary Assistant/Technician who is friendly, organized, and passionate about helping people and their pets. This role is essential to creating a positive first impression and ensuring every client feels heard, supported, and cared for.Company DescriptionMarlboro Village Veterinary Hospital is a compassionate, full-service veterinary practice dedicated to providing high-quality medical care and exceptional client service. Located in the Aberdeen/Marlboro Village area, our hospital offers comprehensive wellness care, sick visits, diagnostics, and advanced services in a welcoming, team-oriented environment.\r\n\r\nWe pride ourselves on building lasting relationships with our clients and their pets through clear communication, empathy, and personalized care. Our team is made up of dedicated veterinarians, technicians, and support staff who value collaboration, professionalism, and a positive workplace culture.\r\n\r\nAs part of our growing practice, we also work closely with The Bark Park Dog Daycare, allowing us to support pets beyond the exam room and strengthen our connection with the community we serve.\r\n\r\nWe are seeking a Veterinary Assistant/Technician who is friendly, organized, and passionate about helping people and their pets. This role is essential to creating a positive first impression and ensuring every client feels heard, supported, and cared for.