Principal Billing Operations I

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Do you excel at driving technical excellence for enterprise billing systems while collaborating across teams and partners? At Spectrum, you will manage billing environments, support critical operations and deliver innovative solutions that align business and technical requirements. Your contributions will directly influence operational stability and service quality for millions of customers.How You'll Make an ImpactLead technical management and operational oversight of Spectrum billing systems across production, development, testing and training environmentsPartner with teams to configure and update billing environments, ensuring milestones are met and best practices are appliedEngage extensively with internal teams, billing vendors and external contacts to ensure successful project collaboration and supportAnalyze complex data and generate reports, macros and innovative processes to solve problems and support implementationsReview requirements documents and validate updates to ensure continuity and system integrity before any implementation or updateMonitor work queues, proactively resolve issues and maintain production system stability to prevent service impactsSupport and configure billing instances for test and training, ensuring environments are fully prepared for user activitiesMentor junior team members, sharing knowledge and guiding the team to achieve departmental objectivesWorking Conditions* Participate in on-call rotation to provide exceptional billing platform interface support* This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each weekWhat You'll Bring to SpectrumRequired QualificationsEducation* Bachelor's degree in IT or related field or equivalent combination of education and experienceExperience8+ years of telecom experience8+ years working with billing platform applications8+ years of CSG or ICOMS billing system experience5+ years as a lead or subject matter expertSkillsAbility to identify complex problems and develop effective solutionsStrong interpersonal and communication skills to facilitate cross-functional communication between technical and non-technical teamsDecision-making and problem-solving abilities under pressureAbility to contribute to multiple projects simultaneouslyLogical reasoning to evaluate options and approachesProficiency in personal computer and software applications such as word processing, spreadsheets, Visio and ProjectEffective prioritization and execution in a high-pressure environmentExpert knowledge of billing systems and platforms including CSG, ICOMS, Amdocs or new systemsAdvanced IT operations knowledge and understanding of system interconnectivityAdvanced proficiency in billing platforms including SQL, parameter entry, security, product and pricing structuresDemonstrated leadership and mentoring skillsHighly self-motivated and self-directedPreferred QualificationsEducation* Master's degree#LI-JV1CBI607 2026-73312 2026Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.