Phoenix, AZ - Business Operations - AZDES - DBME - Customer Service Representative 2 -

Customer Service Representative Opportunity in Phoenix, AZJoin our team in sunny Phoenix, AZ, where you can enjoy a vibrant city life and warm weather while advancing your career in customer service. We are seeking a dedicated Customer Service Representative to assist our clients with their inquiries and ensure a seamless experience.Job ResponsibilitiesConfer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Provide a service such as a license, registration, title, permit, or program eligibility information.Ensure appropriate changes are made to resolve customers' problems.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Resolve service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Refer unresolved customer grievances to designated departments for further investigation.Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.RequirementsHigh School diploma or equivalent.Experience following established guidelines.Proven ability in solving difficult customer service complaints/problems.Customer Service Experience.PreferencesBilingual capabilities.Knowledge, Skills, and Abilities (KSA's)Knowledge of applicable program rules, regulations, policies and procedures, systems, and relevant statutes.Understanding of Customer and Personal Service principles.Proficiency in the English Language, including grammar and composition.Clerical knowledge, including administrative procedures and systems.Active Listening and Speaking skills.Service Orientation and Reading Comprehension.Critical Thinking abilities.Ready to make a difference in the lives of our customers? Apply now and become a part of our dynamic team in Phoenix, AZ!