Supervisor, Conversion Rate Optimization

Overview As Supervisor, Conversion Rate Optimization, you will lead client CRO and landing page optimization programs, guiding delivery, testing, and optimization initiatives. You’ll collaborate with cross-functional teams in a fast-paced environment to drive measurable improvements in digital commerce experiences. This role combines strategic thinking with hands-on execution, leveraging data-driven insights and proven frameworks. You will shape solutions, mentor juniors, and contribute to growing Horizon Commerce’s optimization offerings. Compensation / Benefitsdiscretionary bonushealth insurance coverageretirement savings plansunlimited paid time offmental health resourcesfertility assistance programs ResponsibilitiesCollaborate with team to define deliverables and create a delivery plan for CRO engagementsEnsure timely, high-quality delivery of CRO and LPO engagements for clientsPresent optimization deliverables to clients and manage status communicationsUtilize tools like Jira, Monday, Excel, PowerPoint for project execution and reportingAnalyze client-owned media and digital experiences against best practices, competitor practices, data insights, and prior resultsIdentify and prioritize opportunities to improve conversion and business goals using structured sizing and prioritizationGather and communicate requirements for implementing optimization opportunities with cross-functional teamsDevelop client recommendations and roadmaps for solution executionCoordinate with internal teams and vendors to plan and deliver optimization solutionsSupport optimization of creative work and analytics reporting to measure impact over timeEscalate issues to ensure effective delivery and issue resolutionContribute to early-stage strategy and execution capabilities within the Digital Experience groupMentor junior team members and contribute to knowledge creation and collateral for Experience Optimization Key requirements3-5 years experience in experience optimization including CRO and LPO, ideally agency-sideHands-on experience with optimization/test platforms such as Adobe Target, Optimizely, VWOExperience across multiple verticals; eCommerce experience a plusStrong data analytics skills with Excel and Google Analytics or similar toolsExpert knowledge of ecommerce and digital marketing tech (optimization, personalization, HTML, data feeds, tagging, CMS)Strong collaboration, communication, and presentation abilitiesComfort with fast-paced, dynamic environmentscollaborationstrong communicationadaptabilityCRO and LPOA/B testingpersonalization