Consumer Research Team Leader (2nd shift) - Richmond, Virginia

Celerion is committed to swift, exceptional clinical research through translational medicine.  Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.  The Consumer Research (CR) Team Leader is responsible for the communication between the Consumer Research Coordinators and the Consumer Research Supervisor.  The CR Team Leader assists the CR Supervisor in the development of staff, intra-department communications and operations, scheduling and customer service initiatives.  This position is full-time, and will work between the hours of 11:00am-9:30pm based on research needs.Staff Management:Responsible for staff management in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; development and coaching of employeesResponsible for execution of departmental objectives and adherence to company policies and proceduresAssist in departmental training to include; shadowing, document development etc.Serve as the communication link between Consumer Research Coordinators and Consumer Research SupervisorResearch Operations:Responsible for planning and executing all conduct functions and procedures with on-time performance and defect-free execution, which includes but is not limited to: Creating and loading projects into electronic data capture system; Development, review and execution of study plans; Ensure accurate and timely completion of all study related documentation; Accurate completion of Show Rate Reports; Ensure study facilities are organized according to study protocol; Serve as responsible associate for all panel researchAct as the first line of escalation for study participant issues or concernsEnsure accurate and timely exporting of research data nightlyResponsible for tracking study participant behavioral issues and documentationResponsible for stipend processing for all research conducted at the Consumer Opinion CenterMonitor panel attendance and dismiss study participants according to policies and proceduresEnsure compliance with client protocol, Standard Operating Procedures and federal regulationsMonitor assigned research rooms to ensure activities are in compliance with research protocolAccurate and timely dispensing of research product to participants during all phases of researchOther duties as assigned by managerClient Relations:Serve as a client contact for panel operations, as requested by Consumer Research SupervisorParticipate in Consumer Opinion Center operations meetings and study initiation meetings as requestedResponsible for the development and maintenance of positive study participant relationsOther duties as assigned by managerReporting:Compile and report metrics to Consumer Research Supervisor as requested, including but not limited to: Census Reports; Panel Attendance Reports; Incident ReportsEnsure compliance and qualityRespond to Quality Assurance audits in a timely matterRequirements:AA degree in related field or 2-3 years related experience in client serviceAt least two years of progressive consumer research experience preferredDemonstrated leadership skillsProven organizational skillsAbility to manage multiple prioritiesExcellent oral and written communication skillsAbility to work without close supervisionAbility to work flexible scheduleExperience in conducting qualitative and/or quantitative research preferredAbility to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettesAccording to the Code of Virginia 18.2-371.2B, employees must be 21 years of age to work around tobacco products.Celerion Values:       Integrity   Trust   Teamwork   RespectCelerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.