Sign on Bonus ! -CSR- Construction background

Sign On Bonus! - Customer Service RepresentativeWe are seeking an experienced customer service representative with top-notch customer skills. Must be proficient in computer skills, MS Office, and a quick learner. The ideal person will possess working knowledge in Service Titan Software, some construction knowledge, and a calm demeanor while coordinating techs, customers, and schedule changes on a consistent basis.Our office is located in Carmel, Indiana. Work hours are M-F- 8:00 a.m. - 5:00 p.m.Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.Here are just a few of the benefits you'll receive when joining the Mr. Handyman team:Competitive payAdvancement and growth opportunitiesWork with a team of service and office professionals that deliver an amazing customer experience every dayThe pride that comes with applying your skills in a challenging and varied work environmentThe opportunity to wow customers with a best-in-class customer experience and solutionsAnd so much more…Your responsibilities as an office professional include:Lead management and scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our service professionalsMaking recommendations and managing expectations with customers – you'll communicate with customers to guide them through their projects and assist with managing their expectationsCreate life-long customers – deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every timeHere are some of the ways that we'll measure your performance in the role:Quality of work – our value comes from meeting and exceeding our customers' expectations at every touch pointCustomer satisfaction – you will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfactionEfficiency – doing the job well and doing the job in a timely manner are critical to success in this roleWhat we want from you:Positive can-do attitudeUnderstand customer first conceptProblem solverTo succeed in this role:Be highly organized and detail orientedPossess excellent customer communication and independent work skillsDeliver solutionsBe a self-starterHave computer experience with Office and Excel. Service Titan software a plus!Job requirements:Live within the areaHave 2+ years of experience in an office settingSolving problems must come easily to youComplete a background checkProfessional communication and phone skillsThe pay range for this position is very competitive and based on proven work experience.Remember, we're looking to hire only the best. If that's you, apply today!Should you meet the requirements for the position, our system will schedule you for an interview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.