Director - ERP Implementation Services (K-12)

Director of Professional ServicesHarris School Solutions - RemoteThe Director of Professional Services will have responsibility for the delivery of Harris School Solutions- Enterprise Financials products to our customers. You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.What your impact will be:Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.Regular monitoring & measuring of the priorities, providing coaching and guidance to team membersCollaborate with various levels of team members to maximize the effectiveness of the business as a wholeRelentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products.Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.Present financial, project, and customer satisfaction related presentations to senior management.What we are looking for:Direct leadership and experience in the delivery of professional servicesExperience in delivering multiple product solutions and managing a diverse team of professionals8+ years of management experienceExperience managing groups of 10 people or more; experience developing and promoting managers and leadersDemonstrated experience in managing distributed, remote teamsExperience with remote delivery models and the delivery of cloud solutionsWhat would make you stand out:* Experience in implementing ERP/ Financial solutions in the public sector* K12 financial or human capital experienceSalary Expectations:* $95,000-$110,000k