Client Service Specialist

Client Service Specialist Hilliard, OH Full Time M-F 9:00 AM – 5:00 PM $41K –$42K Summary: We are looking for a candidate with customer service experience to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Corporate, lien search or DMV experience a plus. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented. Our NO LAYOFF strategy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements. Essential Duties and Responsibilities: · Directly contacting clients – processing orders, resolving issues, answering questions · Responding promptly to client questions and concerns · Helping clients use Cogency Global’s proprietary applications (training provided) · Retrieving documents from various online state agency databases · Filing documents with various online state agency databases · Working with public offices and commercial agents on the client's behalf · Guiding clients through the process of working with state and local public offices · Navigating between multiple databases quickly and accurately · Other duties may be assigned to meet business needs Job Requirements: · Excellent customer service skills. · Energetic self-starter who thrives in a fast-paced, team-oriented environment. · Ability to multitask with a strong attention to detail and accuracy. · Demonstrated ability to manage multiple projects simultaneously. · Strong prioritization and time management skills, as well as problem solving skills. · Ability to work independently with a minimum amount of oversight. · Strong computer skills with ability to integrate information from multiple sources quickly and accurately. · Excellent verbal and written communication skills. · Proficient in Microsoft Office programs (especially Word, Excel and Outlook software). · Prior corporate, lien search, or DMV knowledge/paralegal experience is preferred. · Bachelor’s degree. Together, we live our Core Values Integrity: Doing the Right thing even when no one will know and walking the talk Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment. Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture No Layoff strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy ...and to further support our staff, we offer: · 35-hour work week · Relaxed and Casual dress code for Summer months & Fridays · Educational assistance program for all of our eligible staff members · Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions · An organization that gives back to Society – We offer paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year · A commitment to diversity & inclusion · 401k up to 5% price match, Access to FSA · 80% covered Medical Insurance & 80% covered Dental & Vision insurance Job Type: Full-time Pay: $41,000.00 - $42,000.00 per year Schedule: Monday to Friday Education: Bachelor's (Preferred) Experience: Customer Service: 1 year (Required) Microsoft Office: 3 years (Required) Work Location: In person