Director of Guest Services

Guest Service LeaderHilton Boston Back Bay, a Highgate Hotels Property, is currently hiring for an experienced Guest Service Leader! Tell us how your experience can take this amazing 400 room hotel to the next level. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. Located in Boston's Back Bay neighborhood, we're a 5-minute walk from Prudential Center and three blocks from Fenway Park home of the Boston Red Sox. The Charles River, Boston Commons, and many historical and cultural venues are within walking distance. Our hotel also features a fitness center and a Corner Pantry. Qualifications: 3-5 years of experience in Front Office Leadership Hilton Experience a must