Senior Account Manager

Job Description: work with both our internal teams and our clients on process improvements and road mapping.Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.Interact cross-functionally within the organization and interact with external parties, providing strong operational support.Track/document escalations and appropriate action items.Notify appropriate stakeholders of client issues and complaints and escalate issues accordingly.Participate in the development of department processes and procedures.Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.Forecast and track key account metrics and KPIs.Provide reporting for client and provide appropriate feedback.Identify opportunities to develop process improvement and implement solutions.Complete assigned tasks and projects according to appropriate timelines agreed upon with stakeholders.Other duties as assigned.Requirements: Bachelor's Degree in Health Care, Business, Finance, Marketing or related field, required5-7 years Account Management experienceClient-facing and Account Management experience in the Health Care industryDirect experience in interacting with client stakeholdersAbility to understand health care industry terminology and contractual agreements, including SLAs, MSAs, BAAs and fulfillment obligationsThorough knowledge of Microsoft OfficeThorough knowledge of HIPAA and Compliance proceduresSuperior collaboration and interpersonal communication skills, flexibility and responsivenessStrong xevrcyc analytical and process management skillsExcellent documentation skillsBilingual; highly proficient in Spanish preferredAtlassian Jira, Smartsheet, and Salesforce knowledge is preferredBenefits: starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.401(k)company paid life insurancetuition reimbursementa minimum of 18 days of paid time off per year