Director of Billing

Our client, a leading international AmLaw100 firm, is seeking to add a Director of Billing Operations. This is a senior leadership role responsible for overseeing the firm’s end-to-end billing function, including operational execution, governance, and systems strategy within a complex, high-volume environment.The role provides strategic oversight and plays a critical role in advancing billing transparency, scalability, and service delivery across a multi-office platform.Key ResponsibilitiesBilling Operations & GovernanceLead the firmwide billing function, ensuring consistent execution of policies, standards, and internal controls across all business units and geographiesOversee the full billing cycle, including pre-bill review, billing timelines, issue resolution, and quality assuranceEnsure alignment between billing outputs and approved rate structures, client agreements, and internal policiesAct as the senior escalation point for complex or sensitive billing matters involving senior stakeholders or key clientsLeadership & Team ManagementLead, develop, and mentor a distributed billing organization, fostering a high-performance, service-oriented cultureEstablish staffing models, performance metrics, and training frameworks to support scale and consistencySupport organizational planning, succession development, and continuous capability building within the functionSystems & TechnologyServe as the senior owner of the firm’s billing platform, including configuration, controls, and ongoing optimizationPartner with internal technology teams to enhance workflows, reporting capabilities, and system governanceOversee key data elements that drive billing accuracy, including rate structures, client terms, and matter-level setupPricing & Commercial AlignmentCollaborate with Pricing and Finance teams to ensure billing reflects approved commercial terms, including rate changes and alternative fee arrangementsSupport the implementation of new pricing structures and client-specific billing requirements within operational workflowsElectronic Billing & Process IntegrationPartner with teams responsible for electronic billing to ensure alignment with broader billing policies and client requirementsCollaborate on initiatives impacting billing workflows, including onboarding, system enhancements, and policy updatesPartner & Client AdvisoryServe as a trusted advisor to senior stakeholders on billing strategy, invoice presentation, and issue resolutionReporting, Controls & Continuous ImprovementDevelop and deliver reporting, dashboards, and key performance metrics for leadershipEstablish and maintain policies, procedures, and internal controls to support consistency and complianceLead process improvement initiatives to enhance efficiency, reduce cycle times, and improve the overall client experienceQualificationsBachelor’s degree in Accounting, Finance, Business, or a related field10+ years of progressive experience in billing or revenue operations within a complex, multi-entity organizationPrior experience in a professional services or partnership-driven environment strongly preferredDeep familiarity with enterprise billing systems and workflows (hands-on system expertise required)Proven ability to lead and scale teams in a high-volume, stakeholder-driven environmentStrong judgment, communication, and relationship management skills, with the ability to operate effectively with senior leadership