Senior Manager - Risk Management

Job DescriptionAmerican Express Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience and catching fraudsters. Fraud Risk colleagues are industry’s most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world’s most valuable datasets. You’ll have the power to identify insights and take actions that can have a meaningful impact on our customers and our business.This exciting and critical position will be responsible for evaluating victim and first party fraud risk by designing key fraud risk servicing strategies to improve customer experience and reduce enterprise risk exposure from first party fraud. The role works very closely with Fraud Risk colleagues within fraud risk and decision science team. This role will also interact with enterprise partners including Global Servicing, EDMX, Enterprise Digital, Technology.Responsibilities Designing victim fraud and first party fraud claims management strategies. Analyze structured and unstructured data and translate data using statistical, financial machine learning, or business intelligence techniques. Partner closely with internal credit & fraud risk teams and business partners to ideate, and create solutions, capabilities, and strategies. Leverage GenAI model in designing efficient strategies to reduce first party fraud risk. Defining business requirements for platforms involved in fraud risk prevention strategies. Implement aligned policy changes, including governance approval, change management and effective control design. Qualifications 3+ Years’ experience in product management, data analytics, strategy, or new product implementation. Fluency with data processing languages and tools such as SQL, SAS, Hive. Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and drive business results. Ability to leverage industry trends and insights into designing new products, customer features & fraud capabilities Strong project management, communication, and interpersonal skills Preferred Qualifications Bachelor's Degree Business, Economics, Sciences, Mathematics, or Engineering related fields preferred Experience in LLM model development and/or working with GenAI models Ability to build strong relationships across all levels and across organizations. Strong ability to influence others and work effectively in a matrix environment. Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About The TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesFor a full list of Team Amex benefits, visit out Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.