Bilingual Polish Customer Care Specialist - Healthcare Support Team

Job DescriptionJob SummaryWe are seeking a compassionate, customer-focused, and highly organized Polish-Speaking Call Center Specialist to join our growing healthcare support team. In this role, you will serve as the first point of contact for patients, delivering exceptional service and support across multiple clinic locations. You will play a key role in ensuring a seamless patient experience through effective communication, appointment coordination, and problem resolution.This position is ideal for someone who thrives in a fast-paced, high-volume call center environment and is passionate about helping people navigate their healthcare journey with empathy and professionalism.Key ResponsibilitiesPatient Support & Customer ServiceServe as the primary phone contact for patients across multiple clinic locations.Deliver professional, empathetic, and solution-oriented customer service.Handle high call volumes while maintaining accuracy, efficiency, and quality standards.De-escalate patient concerns and provide timely resolutions.Ensure every patient interaction is respectful, positive, and supportive.Appointment Scheduling & CoordinationSchedule, reschedule, and confirm patient appointments efficiently.Provide clear instructions regarding appointments, documentation, and follow-up steps.Coordinate communication between providers, clinics, pharmacies, and external partners.Support pre-visit and post-visit patient workflows including reminders and follow-ups.Patient Records & DocumentationAccurately update and maintain patient information in Electronic Health Record (EHR) systems.Document patient interactions thoroughly and clearly.Maintain compliance with HIPAA regulations and confidentiality standards.Care Access & Problem ResolutionIdentify barriers to care and assist patients with scheduling or access concerns.Guide patients to appropriate departments, resources, or services.Explain healthcare processes and services in a clear and patient-friendly manner.Performance & Team CollaborationMeet performance metrics related to call handling, response times, and patient satisfaction.Collaborate with clinical and administrative teams to improve workflows and service delivery.Participate in ongoing training and continuous improvement initiatives.RequirementsQualificationsRequired QualificationsHigh school diploma or GED equivalent.Minimum of 2 years of experience in a high-volume call center or customer service environment.Preferred industries include healthcare, banking, hospitality, or retail.Fluency in both English and Polish (spoken and written).Excellent verbal communication and active listening skills.Strong interpersonal skills with the ability to build trust and rapport quickly.Strong multitasking, organizational, and problem-solving abilities.Comfortable using technology and navigating multiple systems simultaneously.Ability to work effectively in a fast-paced, team-oriented environment.Preferred QualificationsPrevious experience in a healthcare call center or medical office.Familiarity with appointment scheduling and patient coordination.Experience working with Electronic Health Record (EHR) systems.Experience handling escalated or sensitive customer interactions.BenefitsBenefits & PerksWe value our employees and are committed to supporting their professional growth and well-being through a comprehensive benefits package, including:Competitive compensation packageMedical, Dental, and Vision insuranceShort-Term & Long-Term Disability coverageLife & AD&D Insurance401(k) retirement savings planPaid Time Off (PTO)Paid Holidays, Vacation, Personal, and Sick LeaveProfessional development and career growth opportunitiesEmployee recognition and assistance programsSupportive and collaborative team culture