Overnight Front Desk Agent

We’re looking for fun, dynamic, and motivated front-desk receptionist at Portland’s newest hostel, Lolo Pass. Receptionists will work closely with the company’s owners and the General Manager as a part of the opening team to provide the best experience for our first Portland guests. The environment will be fast-paced and fun as we open our doors to eager guests ready to travel this summer! About Lolo Pass Lolo Pass is a newly constructed 87 room, 282 guest hotel/hostel hybrid in Portland, OR. The property features both shared and private rooms. Lolo Pass showcases Portland’s exciting F&B scene with a café, restaurant, bar, and seasonal rooftop bar. Other features of the property include an art gallery open to the public, a guest kitchen, and an active programming calendar to integrate guests into Portland's vibrant cultural scene. Lolo Pass was designed to be a familiar, communal space for guests from all over the world and locals alike to mingle and engage. We champion a safe, inclusive space for guests to have unexpected, magical experiences. Working Conditions The receptionist position will be paid on an hourly basis. Night shifts will be up to 8 hours and include weekends and public holidays. Receptionists will work up to 40 hours/week. You may be cross-trained as a barista/bartender at our bar/café as operations progress. Duties Act as monitor for building safety and lock up procedures Enforce guest rules and regulations Checking guests in and out Prepare bills and accept guest payments Work with the property management system to manage online guest reservations Accept direct reservations and changes to existing guest reservations Act as cultural concierge to guests: giving recommendations and insider tips Handling guest questions, complaints, or issues (e.g. lost luggage, incorrect reservations, etc.) Service, tidy and clean public areas at front of house Coordinate room make-up status with housekeeping staff Contribute to the hostel’s social media platform Manage guest programming Produce daily analytics reports for management Conduct routine security checks and report incidents to manager Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment Salary/Benefits $15/hour Benefits package will include a health insurance plan, access to a savings plan, paid time-off/sick leave, tuition assistance/scholarship opportunities, and discretionary bonuses