Sr BA/ Product Owner

Overview Sr BA / Product Owner Are you a strategic thinker with a passion for transforming customer experiences through innovative conversational AI? Join our forward-thinking team in a dynamic, fast-paced environment where your expertise will directly influence contact center modernization efforts. As a Sr Business Analyst / Product Owner, you will play a pivotal role in aligning business needs with cutting-edge technology solutions, working across vendor, product, and technical teams to enhance contact center performance and user engagement. Responsibilities Work across vendor, product, and technical teams to align business needs with technology solutions and to enhance contact center performance and user engagement. Collaborate to translate stakeholder requirements into actionable product backlog items and ensure successful delivery within Agile/Scrum frameworks. Partner with client teams and vendors to drive conversational AI initiatives, including NLU, IVR, and dialogue design improvements. Required Skills 2–3+ years in a true Product Owner or product-facing role Hands-on experience with Conversational AI, NLU, or IVR technologies Strong understanding of conversation flow design, script logic, and training data analysis Excellent communication skills for cross-functional collaboration Experience supporting Agile/Scrum teams, including backlog prioritization and sprint planning Nice To Have Skills Familiarity with NICE NLU applications, Genesys, AWS Lex, Google conversational platforms Proficiency with analytics tools such as Snowflake and Tableau Knowledge of AWS / Google conversational tools and model training processes Experience with process flows and use case documentation Ability to derive insights from conversation transcripts and training data Preferred Education And Experience Bachelor's degree in Business, Computer Science, or related field Relevant industry experience in contact center technology or AI-driven customer service platforms Other Requirements Availability for hybrid work with flexibility for onsite presence in Fort Mill or other hubs Willingness to participate in 2–3 interview rounds Ability to support a rapidly evolving project with potential for full-time conversion Bring your expertise to a role where innovation meets impact—apply today to be part of our transformative team! Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company J-18808-Ljbffr