Collections Specialist

Who We Are EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide. Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley. We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users. Job Description EarthCam is seeking a Collections Specialist to join our finance team. This role is responsible for managing accounts receivable, reducing past-due balances, and maintaining positive client relationships while ensuring timely payments. The ideal candidate is detail-oriented, professional, and confident communicating with clients to resolve billing issues while protecting company cash flow. Responsibilities Manage and maintain the collections process for assigned accounts Contact clients via phone, email, and written communication to follow up on past-due invoices Negotiate payment plans and settlements when appropriate Research and resolve billing discrepancies in collaboration with internal departments Update customer records and document communications in the CRM/ERP system Generate aging reports and monitor account status Escalate high-risk or delinquent accounts to management as needed Ensure compliance with company policies and applicable regulations Requirements Who You Are Organized and highly detail-oriented Comfortable having professional payment-related conversations Able to manage multiple accounts and priorities simultaneously Strong problem-solver with sound judgment Self-motivated and able to work independently Professional, composed, and solution-focused Qualifications 3–5 years of experience in collections, accounts receivable, or credit control (B2B experience preferred) Strong communication and negotiation skills Proficient in Microsoft Office (Excel, Word, Outlook) Experience with accounting software or ERP systems Ability to analyze aging reports and financial data High level of professionalism and discretion Benefits At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive. Our benefits include: Salary starting at $65K annually and performance-based bonuses 100% company-paid health insurance (single coverage) Dental and Vision insurance 401(k) plan with generous company matching Paid time off plus paid holidays Complimentary breakfasts, lunches, and snacks Team events, BBQs, and our annual company Olympics We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow. Recruitment Fraud Disclaimer EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here. https://www.earthcam.net/about/careers/recruitmentfraud/