Accounting Specialist - Customer Experience

DescriptionEssential FunctionsAn individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.Proficient with Google Suite applications including Gmail, Docs and Sheets Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele Strong interpersonal, written and verbal communication skills required Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to changeStrong decision-making, organizational and problem-solving skillsEnsure payments are posted to the correct accounts and deposited into correct accounts Setup automatic draft payments and address Client concerns via email and/or phone Monitor all payments within a 48-hour turnaround timeCommunicate Law Offices, Collection Agencies and Assist Real Estate Agents via email and/or phone and monitor inboxes within 24-to-48-hours turnaround Handle the past due accounts within a Homeowner’s Association Ensure the Law Office knows which accounts are in their possession and withdraw accounts that have been closed Work with the home owner to create payment plansAttention to detailAddressing client concerns regarding closing of their home in a timely mannerAssist in sending documents, insurance information, and other oddities to proper partiesProcess billing, late fees, interest, exceptions, returns, statementsAddressing client concerns regarding closing of their home in a timely mannerCommunicate effectively with our homeowners and attorneys via email and phone in regards to questions and concerns about the closing of their home Update accounts when the unit sales have completedIf you have a service mindset? Are you a great communicator? Multi-tasker? Are you detail oriented? Are you tech savvy?Then you may be the perfect fit for this role.RequirementsEducation and Training:High School Diploma - required1-3 years related experience; or equivalent combination of education and experience - preferredAdaptabilityAdapts to changing work demands Stays focused on own work when faced with challenges and/or difficulties Stays open to and learns from feedbackPhysical ActivitiesThe following physical activities are necessary to perform one or more of the essential functions of this position.Moves, lifts, carries supplies weighing less than 20 pounds without assistanceCreates documents, reports, etc. using a writing instrument or computerAbility to enter and locate information on a computerVisually verifies and/or reads informationSits for an extended period of timeMust be physically present in the office as the needs of the business dictates