Workforce Contact Center

Role : Workforce Contact CenterLocation : Charlotte, NC /Raliegh, NC Workforce Management Expert -Workforce Management - – 2+ years’ experience (Must have) Alvaria or Verint Product - – 5+ years’ experience (Must have) Contact Center solutions for large Enterprise – 2+ years’ experience (Must have) Cloud integration - – 1+ year experience (Nice to have) Agile Kanban methodology - 3+ years’ experience (Nice to have) Relational DB experience – 1+ year experience (Nice to have) SQL (Verint)  Oracle (Alvaria) Windows Server Administration – 5+ years’ experience (Must have) PowerShell Scripting – 2+ years’ experience (Nice to have) BI Reporting – 1+ years’ experience (Nice to have)   EngineerLocation : Charlotte, NC /Raliegh, NCCall Recording – 5+ years experience Interaction Analytics – 3+ years experience NICE Engage and/or Verint I360 – 2+ years experience NICE Nexidia and/or Verint Speech Analytics – 2+ years experience Hitachi HCP or StorageGrid – 1+ year experience Wilmac Continuity Replay – Nice to have Contact Center solutions for large Enterprise – 5+ years experience Cloud storage integration – 1+ year experience Agile Kanban methodology – 3+ years experience MSSQL Server Administration – 5+ years experience Windows Server Administration – 5+ years experience Linux RHEL 8 Server Administration – 5+ years experience Bash/Korn shell scripting – 2+ years experience PowerShell Scripting – 2+ years experience SQL Scripting – 5+ years experience BI Reporting – 1+ years experience