Wastewater Utility Billing Specialist II

About Our JobWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We OfferThe City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $22.53 - $26.00/hour. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date LocationThe City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work three (3) days in office. For your in-office days, you can expect to work on-site at the Denver Wastewater Management Building (2000 W. 3rd Ave., Denver 80223). The anticipated work schedule for this position is 7:30 a.m. to 4:00 p.m., Monday through Friday. Employees must work within the state of Colorado on their off-site days. What You'll DoThe Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website. DOTI's Commitment to Equity: DOTI is committed to providing attention and resources to the areas, assets and people of the city with the greatest need. Through equitable contracting, equitable investments, and equitable workforce development. DOTI's culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results. Wastewater Management oversees all aspects of wastewater functions, including the construction, operation, and maintenance of the City's sanitary and storm sewer systems, as well as administrative functions such as implementing policies, establishing cost controls and setting fees to maintain a revenue base sufficient to support operational requirements and capital improvements program, and responding to customer inquiries regarding sanitary sewer, sidewalk, and storm drainage service charges. Specifically, as the Utility Billing Specialist II, you will: Perform technical analysis of sanitary sewer, storm drainage, and sidewalk accounts for correct billing calculations based on customer requests or discrepancies identified by technicians. Conduct in-depth research to identify changes that affect billing charges, initiate inspections to correct billing problems/charges, and verify that completed inspections are accurate based upon established criteria. Determine financial adjustments on sanitary, storm drainage, and sidewalk accounts; manage delinquencies and collections, correct and prepare adjusted invoices, and generate correspondence to communicate results to customers. Determine and process customer rebate qualifications for the sidewalk and trash rebate program. Conduct detailed reviews of billing data information on customer accounts to determine accuracy. Respond to customer inquiries and explain city and agency policies, procedures, and Denver ordinances pertaining to sanitary sewer and storm drainage billing calculations. Utilize several internal billing systems, Assessor records and maps to verify ownership and parcel data, and GIS reports and aerial photography to describe to customers current and previous parcel information as it relates to parcel size, boundaries, and impervious areas. Prepare reports for title companies and assist customers with inquires related to real estate transactions. Perform other related duties as assigned What You'll BringWe value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: Exceptional customer service skills Prior accounts management (AP/AR), billing, or similar experience Fluency in another language (Spanish preferred) Eager to learn processes, support community members with empathy, and provide clear, accurate, and timely assistance Required Minimum QualificationsEducation: Graduation from high school or possession of a GED, HiSET or TASC Certificate Experience: Three (3) years of technical billing analysis experience which must include accounting and explanation of rules, policies, and regulations Education and Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements Application DeadlineThis position is expected to stay open until April 5th. Please submit your application as soon as possible and no later than April 5th at 11:59pm to ensure consideration. About Everything ElseJob ProfileCV3489 Utility Billing Specialist II To view the full job profile including position specifications, physical demands, and probationary period, click here. Position TypeUnlimited Position Salary Range$22.53 - $33.80 Target PayAlthough our full pay range is included above, the target hiring range for this position is $22.53 - $26.00/hour based on experience. AgencyDept of Transportation & Infrastructure Redeployment during Citywide EmergenciesCity and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.For information about right to work, click here for English or here for Spanish.