Front Office Supervisor

What you'll do:Complete all daily shift checklist itemsOrganize pre-stay communications and planning, working closely with internal departments to create a seamless guest experienceDispatch guest requests to the appropriate department, and provide timely execution and follow-upTake hotel reservations accurately and efficientlyCheck hotel guests in and out in a confident, professional, and personalized mannerRespond to guest inquiries and resolve feedback, taking all appropriate action to ensure total guest satisfactionPossess knowledge of all guest services and amenitiesMaintain positive relationships with all team members and guestsAssist in creating working schedules for front desk personnel to ensure adequate coverage during all shifts and busy periodsPossess a thorough understanding of the Property Management SystemMaintain accuracy with all accounting and billing proceduresHave a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)Assist with the training and development of Front Office team membersInteract frequently with guests to ensure satisfaction with servicesAnswer guest inquiries and resolve feedback, taking all appropriate action to ensure total guest satisfactionParticipate in the property Manager on Duty programEnsure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are metEnsure compliance with all safety and security procedures, including guest identification, key card access control, and emergency protocolsWho you are:You have a High school diploma or equivalent preferred.You have 1+ years of experience in hotel room operations and/or in a high-volume, luxury hotel setting.You believe in hospitality, deeply and passionately.You know how important relationships are and you find joy in growing and maintaining new ones.You're thorough, have excellent communication, and pay close attention to detail.You are proficient with administrative duties.You have strong computer skills and the ability to pick up on software programs quickly.You have excellent time management; are an expert in prioritizing and multi-tasking.You are patient and able to remain calm in stressful situations.You have a strong work ethic and can work both autonomously and with a team.BENEFITSWe are proud to offer competitive wages and the following benefits for full-time employees:Up to 3 weeks paid time off annually50% off discount at most New Waterloo restaurantsHealth, vision + dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursementReferral bonusesDiscounts at our shops, hotels + local partnershipsABOUT NEW WATERLOONew Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will be accepting applications on an ongoing basis until a candidate is selected for this role.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.