Front of House Shift Leader

A Shift Leader consistently demonstrates our CARES values by caring for people and leading with honor, dignity, and respect. They have a servant's heart, place others above themselves, and show strong character in how they lead and make decisions. They have a genuine passion for leading, coaching, and developing team members to help them grow and succeed. Shift Leaders take initiative, maintain a steady sense of urgency, and model the behaviors they expect from others.Shift Leaders support senior leadership by executing daily operations and holding the team accountable to operational standards. Their primary focus is ensuring the restaurant runs effectively while coaching and developing team members. Shift Leaders lead by example and set the tone for performance, culture, and the guest experience.Position Type:* Full-time and Part-timeOur Benefits Include:A positive, team-oriented work environment where you can make a meaningful impactFlexible scheduling, with Sundays always closedDirect learning and mentorship from an experienced Owner-Operator and restaurant leadership teamIntentional growth and development designed to support your professional goalsAccess to scholarship opportunitiesCompetitive payComplimentary shift mealsFree meals during your shiftsTeam engagement, celebrations, and outings that build real connectionShift Leader Responsibilities:Actively participate in day-to-day operations in a high-volume, fast-paced restaurantRespond promptly and respectfully to guest needs, ensuring a positive experienceSupport the training and development of new team members and leaders, while setting the tone for each shift and modeling expected behaviorsBe a positive, encouraging, and dependable team playerOpen and/or close the restaurant, lead shifts, and serve as a key holderAccurately count drawers and complete front-of-house closing proceduresCommunicate clearly and professionally, both verbally and in writingBe Committed To Our Core Values:C - Character: We lead with humility, honesty, and integrity. We do the right thing, even when no one is watching, and hold ourselves accountable in every decision.A - Atmosphere: We intentionally create a positive, encouraging, and respectful environment where both guests and team members feel valued and welcomed.R - Relationship and Results: We invest in our people; coaching, developing, and supporting them because strong relationships drive strong, sustainable results.E - Effort and Excellence: We don't pursue perfection, but we are committed to meeting our standards every time through consistent effort, discipline, and attention to detailS - Servant Leadership: We lead by serving first. We put the needs of the team above ourselves and work selflessly toward shared success.Qualifications & Expectations:Leadership Experience: 1-2 years of restaurant leadership experience or 3+ years of demonstrated leadership in a fast-paced, people-centered environmentHospitality First: Naturally creates a warm, welcoming, and respectful experience for every guestCharacter & Reliability: Dependable, punctual, and trustworthy with reliable transportationOperational Excellence: Performs well in a fast-paced environment while maintaining accuracy, calm, and consistencyAttention to Detail: Values excellence by following systems, standards, and details that protect the guest and team experienceFocused Execution: Manages tasks with discipline and prioritization while staying present with peoplePeople Care: Builds strong relationships with team members and shows a genuine desire to serve, support, and develop othersService Commitment: Demonstrates a deep commitment to remarkable guest service in every interactionLeadership Accountability: Addresses team member performance and behavior with clarity, fairness, and careShared Ownership: Works collaboratively with leaders and team members, taking responsibility for results and cultureWorking at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.