Implementation Engineer

Become an Employee-Owner at PERRY proTECH! An Implementation Engineer is responsible for the client-side deployment and configurations of products and services from the PERRY proTECH Managed Services portfolio. About The Role: Facilitate the implementation of new products and services into client IT environments Review customer environments and report any findings that may hinder a successful onboarding Provide training to clients on products installed Respond to requests for technical assistance in person, via phone, email or text Work with peers, team leads, and subject matter experts to overcome any technical challenges Work directly with vendors, client contacts, and end-users to complete the onboarding process Requirements & Qualifications: Bachelor’s degree in computer science or related field or equivalent with a demonstrated successful work history Field Engineer FE grade 6 2 years of experience in a Help Desk or NOC MCSE or equivalent experience is a plus Software Vendor Certifications are a plus Strong customer service skills Ability to work through established processes Self-motivated, flexible, and take initiative Excellent verbal and written communication skills Prioritize customer service and client satisfaction Why Join our Team of Employee Owners? We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer.