IT Support Technician - ONSITE

THIS IS AN ONSITE ROLE: Position Summary: Configure, install, monitor, and maintain IT users’ PC software and hardware. Provide Information Technology Support to end-users on-site and at remote sites, as needed. Assist with endpoint remediation to ensure PC client health. Install and configure network and local printers. Provide support and troubleshooting on mobile devices. Responsible for utilizing the Service or IT Concierge Desk to document solutions to IT problems. Provide end-user training, as needed. Assist in audiovisual meeting setups and videoconferencing support, for in-person, virtual, and hybrid meetings. Responsible for maintaining Windows workstations and overall information systems support for Turnpike Enterprise users. Duties and Responsibilities:  Configure and deploy Information Technology resources, which include but are not limited to desktops, laptops, printers, plotters, and mobile devices  Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures  Assist in coordinating audiovisual setups and video conferencing support  Virtual Meeting Applications knowledge preferred  Responsible for assisting with Inventory Audits, by scanning, following the equipment surplus preparation process, and accountable for accurate and timely tracking  Responsible for security administration (password resets)  Install, configure, and update software  Participate in team projects, meetings, and assignments  Responsible for client health remediation, checks & balances, and reporting  Responsible for reading and following the Department’s Procedures and Policies  Responsible for understanding and enforcing the Department’s Policies and Procedures  Responsible for documenting solutions to Technology issues  Responsible for traveling to remote sites to resolve IT-related issues and/or to deploy resources  Responsible for tracking incidents in the (2) Service Desk Ticketing Systems Education: Associate Degree or Technical Institute Degree/Certificate in Computer Science, Information Systems, or related fields, or equivalent work experience, or A+ and ITIL Certification. Experience: 2.5 to 4 years Job Type: Contract Pay: From $20.00 per hour Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Ocoee, FL: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 1 year (Preferred) Windows: 1 year (Preferred) Work Location: In person