Engineer (Level 2)

Company Overview Computerbilities, Inc. delivers exceptional business IT support services through extensive managed services that drive tangible results. Serving clients across North Carolina and the East coast, we are committed to empowering organizations with innovative technology solutions and reliable system management. Overview We are seeking a motivated and detail-oriented Engineer (Level 2) to join our dynamic team. In this role, you will be instrumental in maintaining, troubleshooting, and optimizing complex IT systems and infrastructure. Your expertise will help ensure our clients’ technology environments are secure, efficient, and scalable. This position offers an exciting opportunity to work with cutting-edge technologies and contribute to impactful projects across diverse industries. Computerbilities, Inc. Engineer (Level 2) *Department:* Service and Support *Reports to:* Service Manager *General Summary:* Network Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 3 years of in-the-trenches experience, this person is a good communicator and a person who can manage well when the client or peer is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be prompt and/or know the importance of communicating ETA's to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Internetworking, VPN's, firewalls, backup systems, MS 365 and more. The more truly capable the engineer is in all these areas, the higher the utility value. *Position Responsibilities: * * DAILY time entry accounting for at least 8 hours * Documentation of Client Networks * Projects * T&M service requests * Backup Maintenance * Configuration of MS365, Google Workspace & Exchange clients including Outlook * Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences * Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs * Install, configure, and Maintain Windows Server * Configure file, print, and remote access services * Administration, including add/remove users and groups, configure file permissions, Group Policy Objects (GPOs), check event logs, configure and restore from backup * Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases * Takes ownership of tasks and follows through to ensure complete resolution * Takes a personal interest in, and responsibility for, quality of work they perform or are associated with * Ability to pay close attention to detail while performing technically detailed tasks * Ability to deal effectively with stressful situations * Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members. Always think about the tools we have before asking another team member; (i.e. IT Glue, Meraki, etc.). Use vendor’s knowledge if necessary. * Follow Master Rights List before we change * Ability to provide accurate time estimates for how long a task will take * Understands that the success of individuals is measured by the success of their teams * Ability to quickly learn new technologies through the use of self-study materials and intuition * Ability to articulate technical information clearly and simply to non-technical people * Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution * Is self-motivated and can be self-directed when necessary * Enjoys sharing information, supporting others, and working on a team to achieve team goals *Knowledge, Skills, and Abilities: * * Experience required with Windows desktop and server operating systems * Experience with Microsoft Intune and Autopilot * Understanding of TCP/IP and troubleshooting Internet connectivity * Experience with routers and firewalls * Experience with Terminal Services * Understanding of the relationship between switches, hubs, patch panels, and connecting nodes to a network * Understanding of DNS services * Working Knowledge of Cisco Meraki Firewall Technologies - SonicWALL, Linksys, NetGear * Working Knowledge of Wireless Technologies *Credentials and Experience: * * Microsoft Engineer with five years’ or more experience * Minimum three years’ experience – Cisco Switching, VLAN, Routing, Firewalling Support * Minimum three years’ experience - Mobile Messaging Technologies (ActiveSync) Support * Minimum three years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support * Minimum three years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support * Has at least one certification. The following certifications are preferred: Microsoft 365 Certification, MCP, CCNA/CCDA/CCNP, Security+, Network+ * Solid, dependable engineer, follows directions and maximizes billing opportunities * Consistently receives good client feedback * MSP experience *Computerbilities Core Values* Upholding these Core Values is critical not only to how we perform as a company, but also to how excited and enthusiastic we all are about working here. These Core Values are the foundation of our culture, and our culture sets the standard for how we treat each other, whether we trust each other and how we handle conflict and settle differences. It's the standard for how we act, communicate and treat each other. Since we spend most of our waking hours working with each other, we take these Core Values seriously to provide a workplace we all enjoy coming to. Our company is not for everyone, so don't consider joining our team unless you are truly prepared to embrace our culture. Our culture is one of accountability, resourcefulness and excellence. Of urgency and finding solutions. Of HARD WORK: Of candor and integrity. Of showing up ready to roll and prepared to work. Saying what needs to be said but being kind and respectful to each other. Of appreciation. Of getting things DONE - and done right. If you are not willing to embrace and live by these Core Values, we are not the right place for you. 1. We Value Our Clients. We are committed to putting our FULL effort behind developing loyal, raving-fan clients by consistently delivering excellence, removing irritants and enthusiastically exceeding expectations. 2. We Value Hard Work. We know the key to success is preparation, hard work, training and the persistence to do what is necessary, not what is easy. If you're the last to show up in the morning and the first to leave at night, you're probably not a right fit here. 3. We Value EXCELLENCE. We have no tolerance for mediocrity. We are achievers who take pride in delivering excellence in everything we do, and practice constant, never-ending improvement. 4. We Value Unquestionable Integrity. We tell the truth, keep our commitments and do what is right and expected of us. Covering your ass, hiding mistakes or "gaming the system" is dishonest and not tolerated. 5. We Value Gratitude. We appreciate the opportunity to work together and serve our clients. If you are not grateful for this, you don't belong here. 6. We Value Learning. We are committed to sharpening the saw and constantly learning and improving our skills. We willingly embrace coaching from each other and seek ways to master the skills we need to perform our job. 7. We Value A Drama-Free Workplace. We value candor and respectful, open discussions. Office politics, being disrespectful, complaining about team members in or outside the office and failing to say what needs to be said fuel drama and resentment, and are not tolerated for any reason. 8. We Value Extreme Ownership. We take complete responsibility and accountability for the goals we are given, our performance and the results we deliver. Finger-pointing, making excuses, complaining about how "unfair" something is or how hard a goal is are not how we operate. Pay: $60,000.00 - $75,000.00 per year Benefits: * 401(k) * Health insurance Work Location: In person