Operations Associate, Flexdrive

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Cleveland team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Cleveland sounds exciting, we would love to meet you!Responsibilities:Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returnsPrepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documentsManages vehicle lot organization, vehicle transportation, and other daily rental operationsFlags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partnersBuilds trust and works effectively with others to achieve results and team goalsUpholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brandTakes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team successExperience:1+ year of experience in an in-person customer service role like retail, technical support or hospitalityFamiliarity with the Cleveland areaImpeccable customer service and problem-solving skillsExcellent, clear verbal and written communication skillsWhat should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAMBonus points if you love ride-sharing so much that you're a Lyft driver too! Proficiency in other languages is considered a plus!A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy requiredBenefits:Great medical, dental, and vision insurance options with additional programs available when enrolledMental health benefitsFamily building benefitsChild care and pet benefits401(k) plan with company match to help save for your futureIn addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligibleSubsidized commuter benefitsMonthly Lyft credits and complimentary Lyft Pink membershipNote: For this role, candidates must reside in states registered for Flexdrive Services LLC.This role is on-site at a Lyft Flexdrive hub or office location full time. #OnsiteThe expected base pay range for this position in the Cleveland area is $16.62 - $20.77, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.