Customer Success Manager

Company DescriptionCelerity Enterprises is the industry's only end-to-end Special Pricing Agreement (SPA) automation and reconciliation platform, designed to eliminate pricing inefficiencies across manufacturers, distributors, and rep agents. Our solution transforms fragmented and inconsistent pricing data into accurate, real-time insights that enhance decision-making and protect margins, all without requiring changes to existing systems. Celerity seamlessly facilitates collaboration between trading partners by automating data validation, normalization, and generating audit-ready claims with ease. With a focus on leveraging AI-driven intelligence and process automation, we deliver clean data, faster outcomes, and reliable pricing workflows across the ecosystem.Role DescriptionWe are hiring a Client Success Manager – Growth to own customer relationships across a portfolio of existing accounts and drive long-term revenue expansion within Celerity’s client base.This is a commercially oriented Client Success role.You will be responsible for ensuring customers realize value from Celerity, building trusted relationships across client organizations, identifying opportunities to deepen adoption, and driving expansion revenue through upsell, cross-sell, and broader enterprise penetration.You will carry a quota, manage pipeline, and own the commercial strategy within your book of business — while also leading the day-to-day relationship management and strategic account development expected in a high-performing Client Success function.This role is not implementation focused. Instead, it is centered on retention, value realization, growth, and customer partnership.If you thrive at the intersection of client strategy, revenue growth, and relationship ownership, keep reading.What You’ll OwnClient Success & Relationship OwnershipOwn a defined portfolio of existing Manufacturer and Distributor accountsServe as the primary strategic point of contact across your book of businessBuild trusted relationships across operations, pricing, finance, IT, and executive leadershipDrive customer engagement, satisfaction, and long-term retentionLead regular business reviews and strategic account planning conversationsEnsure clients are realizing measurable value from their partnership with CelerityAct as the voice of the customer internally to help shape product, process, and go-to-market prioritiesExpansion Revenue & Account GrowthCarry an expansion ARR quota across your portfolioIdentify, develop, and close upsell, cross-sell, and account expansion opportunitiesGrow revenue within existing customers by increasing product adoption, use cases, users, workflows, and business unit penetrationUncover new pain points and strategic initiatives tied to SPA management, EDI data, pricing accuracy, claims, and rebate workflowsCreate account growth plans and execute against them with disciplinePartner with leadership and internal stakeholders to maximize revenue opportunity across the installed basePipeline Management & Commercial ExecutionBuild and maintain healthy expansion pipeline coverage across your accountsOwn opportunity identification, qualification, progression, and close within existing clientsRun structured discovery to uncover additional needs and growth opportunitiesQuantify ROI and build business cases for account expansionPartner on demos and solution conversations as neededNavigate multi-stakeholder buying groups and internal approval processesMaintain rigorous CRM hygiene, forecasting accuracy, and pipeline disciplineCustomer Adoption & Strategic PartnershipDrive adoption and broader organizational engagement post-saleIdentify risks to account health early and proactively work to mitigate churn or contractionMonitor customer sentiment, usage patterns, and organizational changes that may impact growth or retentionHelp customers align Celerity’s capabilities to evolving business prioritiesPartner cross-functionally with Product, Support, Sales, and Delivery teams to ensure a strong overall customer experienceNote: This role is not responsible for implementation or project management of implementations, though close partnership with those teams will be importantHelp Build the Client Success MotionProvide feedback on customer needs, messaging, and positioningIdentify repeatable patterns in retention, adoption, and expansion successContribute to playbooks, account planning frameworks, and customer engagement strategiesHelp shape how Celerity scales customer success and commercial growth across its client baseRepresent Celerity at NAED, NEMRA, IDEA, AD, and other channel events as neededWho You AreYou are a relationship builder with a commercial mindset.You likely have:3–8+ years of experience in Client Success, Account Management, Customer Growth, or SaaS salesExperience owning and growing strategic customer relationshipsA track record of driving retention and expansion revenueExperience carrying a quota or revenue responsibility within an existing account baseExperience selling into or supporting customers in the electrical or industrial distribution channel (strongly preferred)You DemonstrateStrong commercial instincts and account growth abilityExecutive presence and business acumenThe ability to build trust while still driving urgency and actionComfort navigating complex organizations and multiple stakeholdersStrong discovery, consultative selling, and relationship management skillsHigh accountability and strong follow-throughComfort operating in a fast-moving, early-stage environmentThis Role Is NOT For Someone WhoOnly wants to focus on support or reactive customer serviceAvoids revenue responsibility or commercial conversationsPrefers implementation or project management workStruggles to balance relationship management with quota ownershipNeeds a highly structured environment with narrowly defined responsibilitiesIs uncomfortable being measured against retention, expansion, and customer outcomesWhy Join NowFoundational Client Success role in a high-growth startupOwn and grow strategic relationships across an existing customer baseDirect impact on retention, expansion, and company trajectoryOpportunity to help build the customer success and account growth motion from the ground upSignificant upside tied to performanceBenefits:401(k)Dental insuranceHealth insuranceHealth savings accountPaid time offParental leaveVision insuranceWork Location: Hybrid remote in Kansas City, MO 64105