Commissions Support Specialist

Commissions Support SpecialistBecome a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.About YouYou're an analytical problem-solver with over two years of experience in channel commissions or sales support, ideally within the telecom industry, who thrives managing relationships between multiple stakeholders. You're a highly motivated lifelong learner who combines technical proficiency in Excel and data analysis with big-picture thinking to resolve commission-related issues efficiently. Your strong communication skills enable you to explain complex findings clearly to advisors while maintaining high customer satisfaction. You're driven by personal growth opportunities in a dynamic, fast-paced environment.What You'll Do and How You'll Have an ImpactResolve Advisor commission tickets through detailed analysis and investigationManage the Advisor commission ticket queue to ensure service level agreements (SLAs) are metLeverage multiple systems and data sources to research and resolve commission-related issuesCommunicate with Advisors via email or phone to explain investigation findings and resolutionsMonitor customer satisfaction and escalate issues as neededCollaborate with internal teams and Providers to support accurate commission processing and dispute resolutions.Perform other duties as assigned by managementWhat We're Looking ForMinimum of 2 years of experience in financial analysis, sales compensation, or commission-related rolesExperience with, or exposure to, the telecom industry is preferredAdvanced working knowledge of Microsoft Excel (VLOOKUPs, pivot tables, macros, advanced formulas)Proficiency with Google Workspace (G Suite), Microsoft Office, and other business software applicationsSelf-starter mentality, with the motivation to troubleshoot problems, improve processes, and exceed goalsExcellent time management and organizational skills, with strong attention to detailAbility to work accurately and effectively in a high-volume environment with minimal supervisionAbility to handle difficult or disgruntled customers professionallyExcellent verbal and written English communication skills with proven ability to collaborate interdepartmentallyAt AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work.