Support Specialist

Support SpecialistWe're hiring a Support Specialist to join our growing team and own a wide range of client-facing responsibilities. The role is based in New York City.We think about support differently at Unit: we measure success by how many product improvements we generate, not only by how many tickets we resolve. Every ticket is a signal, an opportunity to uncover root causes and turn customer feedback into insight that improves our product.The Support Specialist is a critical and highly visible role at Unit, ensuring we deliver excellent service to our customers while continuously improving our product. This role comes with a significant amount of responsibility from Day 1. You will have immediate and ongoing impact on both Unit and our customers. For the right person, it's a rare opportunity to help build an industry-defining company from the ground up.ResponsibilitiesTriaging, responding to, escalating, and managing complex customer inquiriesCoordinating with cross-functional teams to resolve challenging customer issuesIdentifying opportunities for product improvements, escalating them to Unit's Product team, and tracking them to completionLeading training programs and creating content for internal and external audiencesRequirementsYou're detail-oriented while maintaining a big-picture perspectiveYou're a quick learner and comfortable in fast-moving environmentsYou like building things and are energized by challengesYou are enthusiastic about fintech and creating the future of financial infrastructureLife At UnitWorking at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We're a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.