Outbound Call Center Agent

Call Center RepresentativeSchedule:Monday - Friday | 8:00 AM - 4:30 PM CSTOnsite - Cedar Falls, Iowa Pay: Starts at $14hr - after 90 days $14.50 - after 180 days $15.00 If you are confident on the phone, motivated by performance pay, and comfortable having direct conversations, this role offers the opportunity to build strong earnings in a fast-paced call center environment. This is a high-volume call center role where you will speak with consumers about outstanding balances and work toward payment solutions. What the Job Really Looks LikeWe want candidates to clearly understand the role so they can succeed. In this position you will: Make primarily outbound calls to consumers regarding past-due accounts Handle inbound calls that result from previous outreachAverage up to 200 calls per dayFollow structured scripts and compliance guidelinesDiscuss payment options or account resolutionsNavigate multiple computer systems during callsYou will often speak with individuals who may be frustrated or upset about their accounts, so maintaining professionalism and confidence is key. Compensation$14/hour starting payDaily contests and team recognition opportunities Top performers increase their earnings through performance incentives as they build experience in the role. Training & SupportAll new hires complete a 3-week paid training program designed to prepare you for success. Training includes: Classroom instruction Compliance and script training Call shadowing and listening Guided call practice By week three you will begin making calls with support before transitioning to the production floor. Who Succeeds in This RoleThe people who thrive in this environment are typically: Money motivatedConfident speaking with people on the phone Able to handle difficult conversations without taking it personallyComfortable following structured scriptsDetail-oriented and focused Reliable with strong attendance Basic RequirementsHigh school diploma or equivalent Basic computer and typing skills Ability to navigate multiple systems across dual monitorsAbility to work at a desk and on the phone for a full shift Must pass background check and drug screeningIf you're money motivated and ready to turn strong conversations into strong earnings, apply today. VOL #ZR