Hotel Director

Reporting The Hotel Director reports to the Captain regarding vessel operations onboard. The Hotel Director reports to the Vice President Guest Experience for the Company policies and procedures. Ranking 4 gold stripes with white bars in-between. Privileges Single cabin. Uniform shirts, pants and jackets are provided for by the Company. Unlimited bar allowance. Family visit onboard allowed if family stays in cabin, with permission from the Captain and Head Office. Skills, Experience and Education Requirements A university Bachelor’s or Master’s degree(s) or significant related experience. Fluency in English. Prefer previous Hotel Manager/Director experience within the Cruise Industry (3-5 years) or equivalent experience. Proficiency in MS Word and Excel. Responsibilities Supervising and managing all aspects of the hotel department: Administrative Departments Purser’s Office Reception Desk Medical Center F&B Departments Galleys Dining areas for passengers and crew Bars/Beverage service areas for passengers and crew Store rooms Purchasing/Supply Chain management Housekeeping Department Public and crew areas Passenger staterooms Laundry Outlets & Other Massage Salon/Spa (Fitness Center) Gift Shop Musician(s) and Entertainment/Enrichment personnel, where applicable. Administrative duties Achieve financial, budgetary and profitability objectives as set by Company. Responsible for the management of all hotel budgets on the ship to which he/she is assigned. Achieve Passenger and crew satisfaction goals/targets as set by Company. Attain Key Performance Indicators (KPIs) as set by Company. Ensure Company food safety and sanitation rules are implemented and adhered to. Prepare/supervise End of Voyage and End of Month reports, which include administrative, financial and inventory reports and documentation according to Company guidelines. Prepare/supervise purchase orders and container orders. Coordination with the head office in the areas of Human Resources, Purchasing and Logistics, communication, and the day-to-day operation. Executing the Company Brand Standards as per the Charter agreement. Hotel crew Crew orientation, training/coaching, development/counseling, feedback/evaluation. Providing/supervising on-the-job training to team members and record keeping thereof. Conducting meetings and counseling sessions in order to maximize crew morale and productivity, and to foster a sense of community. Evaluating individual hotel crew performance. Ensuring disciplinary action is taken when required, utilizing fairness and respect within the framework of the Company guidelines. Developing the crew rotation planning/schedules with the head office. Services Responding to charter, passenger, and crew welfare and service needs. Ensuring that all passenger request, inquiries and concerns are responded to promptly. Ensuring maintenance and repairs required in the hotel department are performed, with follow-up to ensure issues are rectified. Monitoring hotel operations activities, performing inspections and taking corrective action when required. Ensuring that company food safety and sanitation standards are maintained throughout the hotel department. Liaising with the Deck and Engine department regarding operational matters. Working Hours 24 hours/day on duty when required.