On-Site Parts Counter Sales

Job TypeFull-timeDescriptionWe are looking for a dependable, customer-focused professional to join our on-site fleet support team. This position is based inside a Tidewater Fleet Supply parts room located within a municipal fleet services garage, supporting technicians and fleet personnel with their daily parts needs.The ideal candidate enjoys working in a fast-paced environment, takes pride in helping customers, and can balance customer service, inventory support, and problem-solving while helping keep critical fleet vehicles operating efficiently.ResponsibilitiesProvide exceptional customer service by assisting fleet technicians and personnel with their parts needs. Identify, source, and recommend parts using catalogs, vendor resources, and computer systems. Generate invoices and process customer requisitions accurately within the ERP system. Assist with receiving vendor shipments and entering receiving documents into the ERP system. Process buyouts and source non-stocked parts as needed. Respond promptly to in-person, phone, and email inquiries from fleet personnel. Maintain accurate inventory organization and ensure the parts room and counter area remain clean and professional. Build strong working relationships with fleet technicians, vendors, and teammates. Maintain current product knowledge to better support customer needs and improve service. Occasionally drive a company vehicle to pick up parts or supplies. Provide support during emergency situations, including occasional after-hours assistance when required. Perform other duties as assigned. Why Join Our Team?Stable, long-term opportunity supporting municipal and fleet operations. Work in a team-oriented environment where your contributions matter every day. Fast-paced role with a mix of customer service, inventory, and problem-solving responsibilities. Opportunity to grow your skills and career within the heavy-duty and fleet parts industry. Competitive benefits package and performance incentives. Be part of a company that values teamwork, reliability, and customer support. BenefitsHealth Benefits (Medical, Dental, Vision) with Health Savings Account 401(k) with Employer Match Paid Time Off Performance Bonuses Company-Paid Life Insurance Supplemental Benefits including Disability, Accident, Critical Illness, and Legal Support Employee Assistance Program Skills, Knowledge, And AbilitiesStrong customer service and communication skills. Strong organizational and multitasking abilities. Ability to work efficiently in a fast-paced environment. Strong attention to detail and problem-solving skills. Basic computer proficiency and ability to learn ERP systems. Positive attitude and strong work ethic. Ability to work independently while also collaborating with teammates and customers. Physical Demands and Working ConditionsAbility to occasionally lift up to 50 pounds. Frequent standing, walking, reaching, and repetitive computer use. Occasional stooping and crouching. Some night and weekend work may be required. Occasional driving of company vehicles. Work is primarily performed in a fleet garage and parts room environment.