🌳Director of Customer Success & Experience- (Enterprise SaaS) SAAS, CX, - (US – Fully Remote)🌳

Director of Customer Success & Experience (US – East Coast, Fully Remote)Location: US East Coast (Fully Remote)Salary: Up to $160,000 + 20% Bonus + Equity + Healthcare + PTO🚀 Ready to build something that matters?This isn’t a maintenance role.This is a build, scale, and dominate opportunity.Areti Group is partnering with a high-growth, AI-powered SaaS start-up expanding aggressively across the US market.Backed by major Series A funding, this company is transforming how enterprises manage employee benefits, healthcare, and workforce experience—using cutting-edge, data-driven technology.Now they need a Director of Customer Success & Experience to lead the charge on the East Coast.💡 The OpportunityTake ownership of enterprise customer experience in the US—driving adoption, retention, and expansion across major accounts.You’ll lead executive-level QBRs (Quarterly Business Reviews) that don’t just report on performance—but shape strategy, unlock growth, and position the business as a critical partner.🔥 What You’ll Be DoingLead enterprise customer experience strategy across US-based clientsOwn and deliver strategic QBRs (Quarterly Business Reviews) with C-level stakeholdersDemonstrate ROI, usage insights, and business impactIdentify and drive expansion opportunitiesDrive commercial outcomes: renewals, upsell, retentionBuild relationships with C-level stakeholders in large organisationsCollaborate with Product, Sales, and Leadership teamsBring structure to a fast-scaling, evolving SaaS environmentChampion the voice of the customer internally🎯 What You BringStrong background in Enterprise SaaS Customer Experience / Success leadershipProven experience leading QBRs with senior enterprise stakeholdersCommercially driven mindset with experience managing high-value accountsExperience working with global enterprise clientsAbility to thrive in a fast-paced, scaling startupStrong understanding of technology and product ecosystemsExcellent communication and stakeholder management skills💥 Bonus:Experience in HR Tech / Benefits platformsConsulting background🌟 Why Join?Be part of a rapidly scaling SaaS disruptor entering the US marketFully remote with high autonomyCompetitive salary + bonus + equity upsideWork on a product that’s reshaping enterprise workforce experienceReal impact. Real ownership. Real growth.