Sr Infrastructure Engineer

Sr Infrastructure EngineerThe Sr Infrastructure Engineer works under the direction of the Infrastructure Manager and will support our internal operations and customers. This position is responsible for exceeding established SLAs, providing world class customer service and technical support, and managing service requests through our ticketing system. Accountability and proactive communication as it relate to all position responsibilities.Job Duties:Design, implement, and continuously improve technical solutions that enhance system reliability, performance, and scalability across customer and internal environmentsArchitect and maintain strong working relationships with customers and internal stakeholders to align technical solutions with business needsEvaluate, adopt, and integrate emerging technologies into existing infrastructure to drive innovation and operational efficiencyCollaborate cross-functionally to design and deliver solutions, while also independently owning and executing technical initiatives end-to-endDesign and manage structured workflows for task tracking, change management, and operational visibility through ticketing and change control systemsIdentify systemic and operational deficiencies, perform root cause analysis, and implement corrective engineering solutions to prevent recurrenceLead incident analysis efforts by investigating underlying technical issues and designing long-term fixes rather than temporary resolutionsEngineer and implement solutions to recurring technical challenges, reducing reliance on reactive support modelsDevelop and optimize queue and workload management processes to meet SLA objectives through automation, prioritization strategies, and continuous improvementDesign and standardize operational procedures, escalation paths, and documentation frameworks to ensure efficient and scalable workflowsBuild, maintain, and automate operational checklists and validation processes to ensure consistency and system integrityOwn the design, accuracy, and lifecycle management of configuration data within the CMDB to support infrastructure visibility and governanceImplement and manage cybersecurity controls, ensuring systems are hardened, compliant, and continuously updated against emerging threatsDesign and execute patch management strategies for operating systems and third-party applications to maintain security and system stabilityParticipate in on-call engineering rotation, taking ownership of critical system issues and driving resolution through technical expertise and system-level improvementsYou Must Have:8+ years of IT experience5+ years of experience leading implementation and design projectsDesign and management of Microsoft Windows Active Directory topologiesRole-Based security design and group policy managementIn-depth knowledge of M365 and Microsoft SQLIn-depth knowledge of Microsoft Azure / IntuneIn-depth knowledge of VMware vSphere 7.0 and above including design, implement and manageIn-depth knowledge of Physical/Hyper Converged Infrastructure (Nutanix, EMC, Dell, HP, etc.)Backup Infrastructure Design and ManagementWe Value:Disaster recovery planning and implementationExperience with email and spam filtering services (Mimecast, Barracuda, Proofpoint, etc.)Familiarity with DNS, DHCP, and TCP/IPSwitching and routing topologies (VLAN, basic routing protocol knowledge)Former Managed Services experience preferredKnowledge of Apple OS and Devices a plusKnowledge of Managed Services ticketing systems, change controls, Agile framework