Service Coordinator/Dispatcher

Job Overview HSA Mechanical provides industrial and commercial HVAC-R service and installation, as well as full-service maintenance of building systems and controls. Our company prides itself on our professionalism, our experience and the technical abilities of our employees. We are a customer-focused organization, and the perfect candidate must have a strong desire to always do what is best for our customers. Our compensation schedule is highly competitive, we have great benefits and a terrific team -- join us! Scope of Responsibilities: Service Coordination Receive and respond to incoming customer work requests Dispatch technicians in the most efficient and effective manner possible Work with technicians to obtain purchase orders for vendor purchases Obtain consistent communication with the technicians to ensure completion of tasks within established timeframe Ensure work has been performed to customer’s expectations Answer customer inquiries and resolves or escalates customer issues, as appropriate Reviewing open quoted work, project work and service calls, work with the Service Manager to create and publish daily work schedule Review every completed SCID for completion, follow-up work, parts, labor hours, etc. Reconcile technicians’ labor hours with GPS daily, process Time Track weekly Customer Relations/Service Present a courteous and professional image to the customer Provide customers with status reports for service calls, quoted work and projects Maintain site and customer history through pictures and videos taken in the field by technicians Quoting and Inside Sales Responsible for taking recommendations from the field and providing quotes to customers on a timely basis Reviewing pictures and video from field technicians to ensure accuracy of repairs recommendation and parts needed Communicating and selling the quote to the customer/property manager directly Coordinate with other departments as necessary to provide the best possible service to our customers Understand and calculate estimated profitability Ensure quotes and proposals are 100% accurate and appropriate for customer Promptly raise issues to management along with potential solutions Vendor Relations\Warehouse Management Solicit prices and availability for all parts and materials necessary for quotes Receive and verify parts and materials Coordinate returns of unused parts and materials for credit Manage the ordering and staging the parts and materials, working with the Service Manager to schedule the job, and following up with the customer to ensure satisfaction Refrigerant Tracking Maintaining company refrigerant log and tracking usage Essential Skills and Experience: High School diploma required; Business degree preferred Industry experience/knoweldge. Strong time management skills: the ability to organize and manage multiple priorities Strong database and computer skills Strong customer orientation Strong interpersonal and communication skills Strong team player Job Type: Full-time Pay: $18.00 - $30.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Ability to Commute: Allentown, PA 18104 (Preferred) Work Location: In person