Logistics & Fulfillment Manager

Logistics & Fulfillment ManagerFor The Kacey Welch MethodMonday through Friday, On SiteWest Hollywood, CA$75,000 - $80,000We are seeking a highly organized, detail-driven Logistics & Fulfillment Manager to own the full backend flow of our business—from daily order fulfillment to critical, time-sensitive training kit production.This is a core operational role inside a fast-moving, high-end hair extension company. Precision, speed, and ownership are non-negotiable.You will be responsible for ensuring that every order, every kit, and every shipment leaves correctly, on time, and at the highest standard.What You Will OwnDaily OperationsEnd-to-end order fulfillment (accuracy + speed)Inventory management and replenishment trackingShipping systems management (Shopify, ShippingEasy, Fedex, Sheets etc)Handling inbound customer calls related to orders, shipping, and product supportTraining & Class Logistics, Special EventsPrinting all materials and documentationPacking complete training kits with strict checklist accuracyCoordinating shipping timelines to ensure all materials arrive ahead of deadline datesManaging production timelines for all class-related fulfillment cyclesVerifying tracking and delivery completion for every shipmentWhat Success Looks Like99%+ order accuracy rateZero missed or late training kit shipmentsClean, up-to-date inventory system at all timesFast, professional resolution of customer order inquiriesStrong operational rhythm with no last-minute scramblingWho You AreExceptionally detail-oriented and organizedCalm under pressure with strong time management skillsNaturally proactive—you plan ahead, you don’t react lateConfident communicator on the phone and via emailComfortable managing both repetitive systems and deadline-driven cyclesSomeone who takes full ownership of outcomes, not just tasks