Desktop Support Technician II
Our client, a Global Tech company, is seeking a Desktop Support Technician II. Apply today for consideration! Job Title: Desktop Support Technician IILocation: Mountain View CADuration: 18+ Months with possibility of extensionPay range: $40 to $42 per hour (DOE) Job Description:Ability to troubleshoot software, hardware and connectivity issues remotelyAbility to understand & articulate root cause on customer issuesExperience with installation, upgrade, and maintenance of software, hardware, and peripheralsFamiliarity with encryption and security tools and triaging within this environmentAssist customers in gaining access to various systems and serversProvide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephonySetup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using UEM and HUB technologies Qualifications: 3-5 years of Service Desk and Desktop Support experience for both PC and Mac requiredExperience working with multiple customers face to face in a ‘Walk Up Bar’ type of corporate environment is preferredCertifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIAFamiliarity supporting Mac OS Ventura/Sonoma & Windows 10/11Previous experience with Microsoft Office is preferredWorking knowledge of collaboration tools such as Slack, Google SuiteFamiliarity with ticketing systems such as Service Now is a plusStrong mobile support (Android, iOS, etc) experience Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. Equal Employment OpportunityRussell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance EmploymentRussell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. AccommodationsWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. #RTA#RTA-ZR