General Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!This is a fully in-person position with the expectation that you will be onsite 5 days per week. May require occasional weekend / after-hours work **What You'll Do:Manage the on-site daily operations of Via’s service in West Palm BeachPrioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock teamManage and mentor the on-site team of dispatchers and shift managersBe the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizationsLiaise closely with Via senior management and Via’s external partnersDevelop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basisPrepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operationsLead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.Who You Are:Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degreeIndependent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibilitySavvy and tactful communicator: you intuitively find the right tone in every situationFoster a culture deeply committed to providing a world class customer service experienceDetail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomouslyExperienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teamsFlexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the flyHave a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work withEffective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibilityProblem solver; you don’t accept the status quo and are always looking for creative solutionsCompensation and Benefits:Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.Base salary range: $110,000-$160,000 / yearWe are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.Ready to join the ride?Via is an equal opportunity employer.