Desktop Support Specialist

Title: Desktop Support Specialist Location: Fremont, CARemote/Onsite: OnsiteDuration: 6-12 month contract Technology Top Skills: Windows/ Mac OS, Okta, Google Workspace, Entra ID, Slack, MS 365Robert Half is looking for a Desktop Support Specialist in Fremont, CA. The Desktop Support Specialist will assist in meeting the organizations’ IT needs and will be responsible for the day to day operational activities of Help Desk Support, with general understanding of network administration, server, and systems. To thrive in this role, you should be a natural problem solver and have a strong sense of ownership. Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Submit your application for this exciting opportunity!Essential Duties: Provide Tier 1-2 support for end users in a windows/mac OS environment. Analyze and determine service priorities, plan daily schedule, investigate user complaints, troubleshoot and resolve system/hardware/software problems.Provide telephone and on-line support for remote users working with Windows OS, MS 365 cloud and MAC OSSupport and administer core IT Platforms: Microsoft 0365, Slack, Google Workspace, Endpoint Management (Intune/Workspace One), Okta, Microsoft Entra IDPerform user onboarding and offboarding. Provides resolution of basic security related issues such as malware detection, password reset.Top Requirements4+ years of experience in IT Support RolesStrong knowledge of Windows and Mac OS operating systemsExperience working with ticketing systems and ITIL-aligned processesSupport and Administration using : Microsoft 0365, Slack, Google Workspace, Okta, Entra IDExperience with Intune, Workspace ONE, or similar MDM platformsDocuments and conducts system monitoring/reporting on hardware, software, phone system and network resources Excellent communication skills with technical and non-technical stakeholders