Consumer Sales Specialist

Why Westerra? At Westerra Credit Union, we believe You Can Do Money . It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, grow, and thrive financially. Our culture is built on beliefs that guide how we show up every day. We focus on being member-obsessed, radically transparent, relentlessly collaborative, and always learning in motion. These are not just words. They are the heart of everything we do. Inspired by our vision to Out-Love Every Bank in Colorado, we bring genuine care and dedication to every member interaction. Our mission to teach, guide, and ignite members to own their financial future drives us to create meaningful, personal connections.This mission comes alive through our MX Code, which encourages us to anticipate needs, listen deeply with both heart and head, find the best total solution, mark the moment, and truly own the impact we make. This is how we translate our strategy into experiences that matter. When you join Westerra, you become part of a vibrant community where innovation, openness, and collaboration are not just ideals; they are daily practices. Everyone is invited to bring their authentic selves, curiosity, and passion to the table. Together, we learn, grow, and thrive, committed to making a real difference for our members and one another. Because at Westerra, we do not just talk about money, we believe you can do money. What is the role? The Consumer Sales Specialist is a phone ‑ based, consultative sales professional responsible for managing standard consumer lending and deposit conversations from initial inquiry through application completion. This role serves as a core producer within the Consumer Lending and Member Growth team and focuses on building strong member relationships through accurate execution, responsive service, and needs ‑ based product recommendations.Through inbound and outbound interactions, the Consumer Sales Specialist supports members with consumer loan and deposit applications by gathering required information, reviewing documentation for completeness, and partnering with underwriting and processing teams to advance applications toward decision and funding. Working within established guidelines, processes, and sales frameworks, this role identifies appropriate opportunities to deepen member relationships through cross ‑ sell and upsell while delivering a consistent and reliable experience. What will be expected of me? Manage consumer loan and deposit application conversations using a consultative, needs‑based approachInterview members to understand financial needs and recommend appropriate consumer products within established guidelinesAssist members with completing applications accurately and efficiently, ensuring required information and documentation are collectedReview applications and supporting documentation for accuracy and completeness and refer to underwriting as requiredMaintain ownership of assigned applications by following up on outstanding items and providing timely updates to membersSupport consumer loan requests, including home equity products, by gathering required information and forwarding completed files to processing partnersIdentify routine opportunities to deepen member relationships through cross‑sell and upsell of consumer products and servicesMeet assigned individual sales, activity, quality, and service expectationsMaintain confidentiality and adhere to all Credit Union policies, procedures, and applicable regulationsContinue developing product knowledge, sales skills, and judgment with coaching and leadership supportDemonstrate the Westerra Way Experience in every interaction Will I have Direct Reports? No What am I bringing? Experience/Education: Internal1 year working at Westerra with demonstrated skills and abilitiesExternal2+ years of experience within a financial institution or closely related regulated industry (e.g., banking, credit union, mortgage, lending), with exposure to consumer lending, deposit services, or consultative financial sales environments. Experience in non‑financial sales environments alone is not sufficient without demonstrated exposure to regulated financial products, compliance standards, or lending workflows.High School Diploma, GED, or equivalent work experience.Working knowledge of consumer loan products, policies, and procedures preferred.Knowledge of real estate financing or HELOC products preferred.NMLS registration required upon hire.Candidates and employees may qualify through either the external experience requirements, internal experience criteria, or a combination of both.Skills And AbilitiesDemonstrated consultative sales abilities with confidence handling end‑to‑end member conversationsAbility to thrive in a fast‑paced, performance‑driven call center environmentStrong organizational, verbal, and written communication skills Proficiency in MS Office products, online research tools, and loan or account origination systems Ability to navigate multiple systems while maintaining conversation flow Ability to execute assigned work independently with support available for escalations or exceptionsApplies judgment appropriately within established guidelines and seeks guidance on more complex situationsSolid understanding of the consumer lending and member growth business line and operating environmentAble to resolve routine to moderately complex issues with consistency and accuracy What is the work environment like, and are there physical requirements for this role? Hybrid work environment combining remote and on‑site workWorks primarily at a desk with standard office equipmentNo required travelNo physical requirements beyond standard office dutiesSalary: in addition to the starting hourly rate of $22 - $27, this role is eligible for a monthly incentive plan that rewards individual performance, along with participation in Westerra’s self-funding reward plan, which provides an annual cash incentive when financial goals are achieved. What are some of our benefit offerings? Three health plans through UMR that offer a variety of coverage options, including HSA and FSA optionsTwo dental plans through Delta DentalBasic life and AD&D insurance, short-term disability and long-term disability20+ days of paid time off (PTO) per yearAnniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)16 hours of volunteer time off (VTO) per year11+ paid holidays401(k) that includes up to 6% matchUp to 2% off the rate on a new Westerra mortgage, applicable to primary residence, second home, or investment property2% off Auto/RV/Motorcycle LoansUp to $5250 per year for educational reimbursement4 weeks of paid parental leaveMental health resources including an Employee Assistance Program (EAP)Individualized learning and development programsPlease note, applications will be accepted until at least May 18, 2026.