Field Application Engineers - Servers (FAE)

We are seeking an experienced Field Application Engineer (FAE) with proven technical expertise and leadership skills to support our customers, drive design wins, and lead strategic initiatives. The ideal candidate will be a strong communicator, able to interface between engineering, sales, and customer teams, while also mentoring other members and contributing to organizational growth. This is a hybrid role based in our Diamond Bar, CA office.Essential Duties and Responsibilities:Lead technical discussions and troubleshooting efforts for complex customer issues.Ability to work as highly technical problem solver, understand system architecture, hardware, and software interactionCollaboration, Working with Sales, Engineering, Management, and Operation teams to initialize or support ASUS ISBG products.Attention to detail is a must for projects, which may include many moving parts in the equationGathering business and application requirements from the customer, including forward interaction and promotion of ASUS productsLeading training and education efforts on ASUS and market technology, focused on customer needs and requirements.Attend industry related trade show and joint customer meetingTravel may be required, and this may involve on-site customer visits, troubleshoots or tradeshow.Knowledge and SkillsAble to support, partner and answer pre-sales and post sales technical engineering questions to internal sales team and externalAbility to draw upon technical and/or product knowledge in configuration of ASUS or related products is a plus.Experience in installing, configuring and maintaining server platform (rackmount, blade, tower), motherboards, CPU, (Intel Xeon, and AMD EPYC) and Memory, storage (SATA/NVMe), networking (10/25/100GbE).Customer focused and analytical mindset with good verbal and written communication skillsAbility to multi-task and manage workflow prioritiesConfident speaking in front of large groups and/or senior managementFocused on taking initiative to solve problems and create positive resultsProvides technical leadership in Pre-Sales and oversee implementation of such solutionsHighly technical problem solver who understands system architecture, hardware and software interactionExcellent written and verbal communication skills in EnglishStrong background and experience with x86-based server architecture, familiarity with Firmware, Linux, BIOS, BMC, Windows and virtualization platforms.Required Qualifications:* Years of Education* College degree (Bachelor) in related field or 3+ year's equivalent job experienceWork ExperienceFAE for server productsStrong background and experience with x86-based server architectureSolid hands-on hardware system experience and diagnostics skills.Familiarity with Firmware, Linux, Windows and virtualization platforms.Working ConditionsRequires a hybrid schedule based in our Diamond Bar, CA officeRequires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of timeUp to 20% travel (US region), this may involve on-site customer visits troubleshoot or trade showAbility to lift up to 50 pounds for short periods of time "with assistant if required".$90,000 to $130,000 annually is the estimated pay range for this role working in Fremont, California office. The final amount will be determined based on qualifications & experience of the candidate relative to the role. Our comprehensive employee benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.