Business Relationship Manager - LSHC MedTech

Description:Role: Business Relationship Manager - Life Sciences / Healthcare / MedTechLocation: Chicago, ILJob Description:• Proven track record in business relationship management, account management, or consulting roles. • Excellent communication, stakeholder management, and negotiation skills. • Ability to manage complex engagements in a global delivery model.• Understanding and experience of Life Sciences & Healthcare / MedTech domain preferred• MedTech Domain Expertise Preferred• Exposure & Knowledge of Digital Technologies• Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity• Experience with ITIL processes, service delivery governance, and SLA management• Ability to manage P&L, budgeting, forecasting, and margin improvement strategies, Stakeholder ManagementRoles & Responsibilities• Client Engagement & Relationship Management• Act as the primary point of contact for client leadership and key stakeholders at VP & CxO levels. • Build and nurture long-term strategic relationships to understand business priorities, pain points, and growth opportunities. • Serve as a trusted advisor to clients on technology adoption and transformation strategies.• Strategic Planning & Alignment• Translate client business objectives into actionable IT strategies and roadmaps. • Align TCS offerings with client goals to maximize value realization. • Identify opportunities for innovation across Infrastructure, Application and Engineering areas with strong focus on AI / Gen AI.• Value Delivery & Governance• Ensure delivery of agreed business outcomes and track value realization metrics. • Facilitate governance meetings, manage escalations, and ensure compliance with SLAs. • Drive continuous improvement initiatives across service delivery and operations.• Opportunity Pursuit & Revenue Growth• Identify and qualify new business opportunities within existing accounts. • Collaborate with sales and solution teams to develop proposals and win strategies. • Achieve revenue targets through proactive engagement and strategic deal closures.• P&L Ownership & Financial Management• Own the P&L for assigned accounts, ensuring revenue growth, profitability, and cost optimization. • Develop and execute account plans with clear financial targets and growth strategies. • Monitor financial performance, forecast revenue, and manage budgets effectively. • Drive margin improvement through operational efficiency and value-based delivery.• Domain Expertise & Advisory• Stay abreast of emerging technologies and industry trends impacting MedTech (e.g., IoMT, AI/ML, cloud adoption, cybersecurity). • Advise clients on regulatory compliance, risk management, and digital transformation strategies.• Collaboration & Leadership• Work closely with internal delivery teams, solution architects, and industry consultants to ensure seamless execution of delivery and services to the customer. • Influence senior stakeholders and manage cross-functional teams in a global delivery modelQualifications:• Education: BE/BTech/ME/MTech/MBA or equivalent• Proven track record in business relationship management, account management, or consulting roles. • Excellent communication, stakeholder management, and negotiation skills. • Ability to manage complex engagements in a global delivery model.• Understanding and experience of Life Sciences & Healthcare / MedTech domain preferred• MedTech Domain Expertise Preferred• Exposure & Knowledge of Digital Technologies• Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity• Experience with ITIL processes, service delivery governance, and SLA management• Ability to manage P&L, budgeting, forecasting, and margin improvement strategies, Stakeholder ManagementLI-AD1