Administrative / Consumer Assistant

Administrative / Consumer Assistant Are you passionate about making a real difference in the lives of families? Join our supportive team and be part of meaningful work that matters—while enjoying competitive pay and comprehensive benefits (available for team members working 20+ hours per week)! Partners with Families & Children (Partners) prevents, interrupts and repairs cycles of abuse and neglect within families. We are a nonprofit that has been around for 36 years providing exemplary programs for families and an encouraging and fulfilling work environment for staff. Exciting news! We're embracing a better work-life balance with a 4-day workweek— Monday through Thursday, totaling just 36 hours a week! Hiring a Part-Time (20 hours/week) Administrative / Consumer Assistant Summary: This position is responsible for providing support to the CAC Team and to victim families, including scheduling, documentation, client records maintenance and communications. Essential Job Duties and Responsibilities: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. 1. Maintain strict standards of confidentiality; 2. Demonstrate comprehensive knowledge of policies and procedures to assist in a coordinated response to all CAC calls regarding reports of child maltreatment; 3. Make initial contact with victim/family on arrival to CAC, ensure necessary documentation is collected and entered into appropriate database(s); 4. May provide child supervision during CAC visit; 5. Provide information about CAC services to child victims and families and assist families in accessing services and referrals recommended by the CAC; 6. Create and maintain case files and ensure that all appropriate data is entered 7. Provide support to the CAC team by facilitating a safe, comfortable and confidential environment for exchange of information and provision of services; 8. Assist the CAC team with Protected Health Information, general communication and documentation, and evidentiary record keeping; 9. Responsible for billing of medical services when appropriate; 10. Responsible for No Hit Zone service and needs; 11. Other duties as may be assigned. Qualifications: To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job. Education/Experience: To perform this job successfully, an individual must have: a Bachelor’s degree in a related field OR a minimum of 2 years of related experience Pay range: $22.00 - $25.00 hourly Our benefits are: Two (2) options of medical plans (including vision): PPO or HSA (Health Saving Account). Dental plan Retirement plan 401(K) with employer match Life insurance, AD&D, and Long-term disability (min. 30+ hr./week) Employee Assistance Program (EAP) Generous accrued paid sick and vacation hours. Tiered paid vacation time. 12 (TWELVE) days of vacation your first year! 10 paid holidays + 1 additional paid floating holiday Access to online learning platforms Ongoing training and continuing education opportunities. Flex work schedule We are a NHSC HRSA approved site. You may reach their website at https://NHSC.hrsa.govThis designation promotes Loan Repayment Program (LRP) https://nhsc.hrsa.gov/loan-repayment/nhsc-loan-repayment-program Various employee recognitions Other benefits in our facility: massage chair, game room, variety of snacks and healthy food options at a very low-cost in staff break room, and many more….. Pay: $22.00 - $25.00 per hour Expected hours: 20.0 per week Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Paid time off Retirement plan Vision insurance Work Location: In person