Director, Channel Strategy

Director, Channel StrategyAt Pizza Hut, we're building the future of omnichannel commerce for one of the world's most iconic restaurant brands.Operating in more than 100 countries with nearly 20,000 restaurants, Pizza Hut sits at the intersection of physical retail, ecommerce, loyalty, marketplaces, and digital experience. From mobile apps and aggregators to dine-in, carryout, kiosks, and delivery, our channels are dynamic, interconnected, and rapidly evolving.As Director, Channel Strategy, you will help shape how those channels work together to create seamless guest experiences and drive profitable growth around the world.This role is part strategist, part systems thinker, and part connectorresponsible for defining the global frameworks, channel roles, and guest journey principles that help markets operate as one connected omnichannel ecosystem.You won't be managing day-to-day channel execution. Instead, you'll define the strategy, playbooks, and operating principles that enable markets to scale smarter, more connected guest experiences across acquisition, conversion, and retention.This is a unique opportunity to influence the future of digital commerce and omnichannel growth at global scale while helping bring Pizza Hut's "Feed Good Times" brand voice to life across every touchpoint.What You'll DoDefine how channels across the ecosystem owned digital, marketplace, and physicalwork together to drive growthEstablish channel roles, priorities, and experience principles across the guest journeyHelp evolve Pizza Hut's omnichannel growth model across acquisition, conversion, and retentionEnsure channels operate as a connected system, not independent silosDefine principles for seamless guest journeys across digital and physical touchpointsEstablish frameworks for how guests move from discovery to purchase to fulfillmentPartner with teams across Brand, Operations, Digital & Technology, Analytics, and Finance to improve experience continuity and conversionHelp shape how "Feed Good Times" comes to life across commerce experiences globallyCreate scalable playbooks, merchandising principles, and channel best practices that markets can adapt locally to drive profitable growthDefine where consistency matters globally and where markets should flex based on local contextSimplify complex challenges into clear, actionable guidance for teams around the worldSupport markets in unlocking growth opportunities across ecommerce and physical commerce channelsHelp define how omnichannel performance is measured consistently across sessions, conversion, AOV, channel mix, incrementality, and profitabilityPartner with Finance and Analytics teams to strengthen performance frameworks and decision-makingEnsure channel strategies support total business growth, not isolated channel optimizationAct as a strategic connector across cross-functional and international teamsBring structure, clarity, and alignment to complex omnichannel initiativesInfluence senior stakeholders and market teams through strong storytelling, frameworks, and strategic thinkingHelp shape the future direction of omnichannel commerce at Pizza HutWhat We're Looking For12+ years of experience in omnichannel, ecommerce, digital commerce, marketplace, loyalty, or related strategy rolesStrong understanding of how digital and physical channels work together to drive customer growthExperience working across ecommerce, retail, marketplace, or customer journey ecosystemsProven ability to translate complex ideas into simple, scalable frameworksStrong strategic thinking paired with commercial pragmatismAbility to influence across highly matrixed organizationsComfortable operating in ambiguity and helping shape new capabilitiesPassion for customer experience, commerce innovation, and growthGlobal or multi-market experienceQSR, retail, hospitality, or consumer brand experienceExperience working across both owned and third-party commerce ecosystemsWhy Pizza Hut?Pizza Hut is one of the world's most recognizable restaurant brands, serving millions of guests every day across nearly 20,000 restaurants in more than 100 countries.We're on a journey to modernize how guests experience our brand blending technology, ecommerce, loyalty, physical retail, and operational excellence to create more connected and joyful experiences around the world.If you're energized by solving complex growth challenges, shaping global strategy, and building the future of omnichannel commerce at scale, we'd love to meet you.Salary Range: $164,500 - $174,240 annually + bonus eligibility and stock-based compensation. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.Job InfoJob Identification 5089Posting Date 04/28/2026, 02:47 PMJob Schedule Full timeLocations Plano, TX, United States (Hybrid)