Hotel Sales and Rooms Coordinator

Key ResponsibilitiesHotel Sales & Rooms Coordinator – Job DescriptionCoordinate group room blocks, reservations, and rooming lists for corporate clients and all group blocks.Support the sales and catering team with contracts, proposals, booking details, and client follow-up.Maintain accurate reservation and client records in the property management and sales systems.Communicate room availability, special requests, and VIP accommodations with front desk.Monitor room inventory and assist with maximizing occupancy and revenue opportunities.Assist in preparing sales reports, occupancy forecasts, and event documentation.Respond to guest and client inquiries regarding reservations, room availability, and hotel services.Ensure group arrivals, departures, and special accommodations are coordinated efficiently.Process reservations, changes/cancellations and billing information accurately.Provide excellent customer service to guests, clients and internal departments.Assist with site tours, event preparation, and sales administrative tasks as needed.QualificationsHigh school diploma or equivalent required; hospitality, business, or sales education preferred.Previous hotel, hospitality, reservations, or sales coordination experience required.Strong organizational, multitasking, and communication skills.Excellent customer service and relationship-building abilities.Proficiency with hotel property management systems (PMS) and Microsoft Office. Ability to work in a fast-paced environment and manage multiple priorities.Flexible schedule availability, including occasional evenings or weekends if required.Preferred SkillsExperience with systems such as Opera and Delphi.Knowledge of hotel sales processes, group bookings, and revenue management.Strong attention to detail and problem-solving abilities.Professional communication and administrative skills.Physical RequirementsAbility to sit, stand, and walk for extended periods.Occasional lifting of light office or event materials.Work EnvironmentProfessional hotel and hospitality setting.Frequent interaction with guests, clients, vendors, and hotel staff.Compensation & BenefitsCompetitive salary or hourly payHotel and travel discountsHealth and wellness benefitsPaid vacationOpportunities for career growth in hospitality sales and operationsRequirementsPrevious hotel sales or reservation experienceMust have knowledge of Opera and Delphi or other sales booking system.Holiday Inn Independence6001 Rockside RoadIndependence, OH 44131