IT Support Analyst

Overview As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients.At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.We’re proud that we’ve been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the word is exceptional -- and we’ve created a place where our employees love to come to work, every single day.Come join our team!About IPipelineFounded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500®, and Fortune 1000® indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows – from quote to commission – with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status . We are committed to building a supportive and inclusive environment for all employees. Responsibilities Description: As a member of the Product Support team, the IT Support Analyst will contribute to the stability, reliability, and security of controlled IT infrastructure through establishing and adhering to operational standards and best practices. Responsibilities: Provide day-to-day support for cloud and collocated infrastructure Support multiple project teams in a SaaS and Managed Service environments Maintain all networked enterprise systems in a patched, secure, and stable state Develop and implement operational standards, processes, and documentation Work closely with the operations team to support customer-facing products Participate in an on-call rotation for product software deployments and escalations during critical service outages Work with project delivery and design teams to develop and implement new technical solutions Qualifications Required Skills: Associate degree 1-3 years of Windows and Linux systems administration and network technology Experience working in an organization that follows operational best practices including capacity planning, change control, certificate management, server patch management PowerShell or shell scripting Experience with configuration management tools Very good verbal and written communication skills Effective time management, planning and organizational skills Nice To Haves: Knowledge of Jenkins, Octopus, GitHub Experience with Catchpoint CloudWatch, New Relic, PagerDuty, Splunk, Log management Experience or certifications in AWS cloud administration Knowledge of DevOps concept