Temporary Animal Services Representative

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.About The PositionThe County of Riverside’s Human Resources Temporary Assignment Program (TAP) is seeking three Temporary Animal Services Representatives to support the Animal Services Department in San Jacinto. Bilingual preferred not required.Under supervision, performs specialized clerical and customer service duties in the Department of Animal Services; assists the public in obtaining information regarding animal licensing rabies control, clinic programs, animal adoptions, animal control regulations, and other services provided by the Department; and performs other related duties as required.The Animal Services Representative is a journey level classification and reports to an appropriate supervisor or manager level class. Incumbents in this class perform assignments that require extensive knowledge of department programs and services. The Animal Services Representative is characterized by the responsibility for providing a variety of specialized clerical services for the Department of Animal Services. Areas of assignment may include, but are not limited to, animal licensing, front counter operations, clinic programs, or phone center operations.Meet The TeamThe Riverside County Department of Animal Services has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity. The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.About TAPThe Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.Click here to learn more about TAP : https://rc-hr.com/temporary-medical-assignment-program-tapmapTAP Benefits: https://rc-hr.com/files/users/user81/2024%20TAP%20Flyer.pdf (Download PDF reader)(Download PDF reader)Examples Of Essential Duties Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws. Provide excellent customer service to the public or interdepartmental representatives; answer questions regarding a variety of animal services programs or services including questions on adoptions, vaccination clinics, animal service fees, or licensing. Review a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving technical data, laws, policies, or procedures; process animal service fees using the Chameleon system. Compile a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports. Design or revise office forms; maintain complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions. Reply to routine questions regarding specialized animal services and programs offered by the department; compose correspondence and other materials requiring the application of specialized subject matter knowledge. Maintain appointments animal service documents using the Chameleon system. May handle animals by checking for microchips or placing animals into proper handling areas for vet staff; use special equipment as needed such as kennels or microchip readers.Minimum QualificationsEducation: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.Experience: Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints. Customer service experience providing a variety of animal-related services including licensing, adoptions, clinic programs, rescues, or other related animal programs/ services is preferred.Knowledge of: The principles, methods, and equipment used in providing animal services to the public; correct English usage, grammar, spelling, vocabulary, punctuation, format, and style; Department of Animal Services office procedures, including preparing correspondence and reports, filing, and operating standard office equipment.Ability to: Understand the capabilities and applications of specialized information processing equipment, such as the Chameleon system; use initiative and judgment in setting up formats for a variety of documents; provide guidance to and train staff; store and retrieve a variety of documents and subdocuments; meet departmental production and accuracy standards; establish and maintain effective working relationships with the public and with other county departments.SUPPLEMENTAL INFORMATIONOther RequirementsLicense: Possession of a valid California Driver's License.Desired Experience/education Above The Minimum RequirementsAnimal husbandry, veterinary, or animal handling experience preferred but not requiredAny Other Pertinent InformationAbility to work in a fast-paced environment while maintaining accuracy.This recruitment is open to all applicants.For questions regarding this requirementContact Dawn Martin at 951-955-0643 or at dawmartin@rivco.org. For General inquiries, please allow up to two business days to receive a response.Based on the number of applications received this posting may close early with or without notice.________________________________________________________________________________________APPLICATION INFORMATIONVeteran's Preference The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policiesReasonable AccommodationsThe County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disabilityProof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).Work Authorization RequirementApplicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.Equal Opportunity EmployerThe County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.Pre-EmploymentAll employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.Probationary PeriodAs an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General InformationCurrent County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.