Print Production Specialist / CSR

Job Description:AlphaGraphics Irvine is a fast-paced print shop serving a mix of retail walk-ins and established business accounts. We're looking for a hands-on, customer-focused team player who can work the front and the back of the shop — someone who's equally comfortable talking to a customer about their project and running jobs through finishing and production.This is a hybrid role, meaning no two days look exactly the same. You'll be the face of the shop for customers while also keeping production moving. If you thrive in a small team environment where your work actually matters, this is the job for you.What You'll Be Doing:Greeting and assisting walk-in customers, answering phones, and managing job intakeCommunicating job status, turnaround times, and proofs to customersRunning digital print production and managing job outputPerforming bindery and finishing work including cutting, laminating, folding, and mountingCoordinating with our Rancho Cucamonga team on job flow and schedulingKeeping the shop organized and production moving on scheduleWhat We're Looking For:Prior experience in a print shop, sign shop, copy center, or similar environment strongly preferredComfortable with customer-facing communication — friendly, clear, and professionalHands-on and detail-oriented with finishing and production equipmentAble to manage multiple jobs and priorities without dropping the ballSelf-directed — this role requires someone who can own their day without constant supervisionFamiliarity with print management software a plus (we use Printsmith)